Human Resources Manager

About Bethell Hospice

Bethell Hospice is a non-profit organization, located in the village of Inglewood, in the Town of Caledon, that provides exceptional and accessible hospice palliative care services to individuals and families facing life-limiting illnesses in the Caledon, Brampton, Dufferin County and West Woodbridge regions of Ontario.  Our person-centered approach to care fosters dignity, respect and comfort for our clients and their loved ones. Bethell Hospice also provides community programs which include in-home palliative, bereavement and grief counselling for children and adults.

Comfort and care is also provided to families in the form of various services which includes bereavement support.  At Bethell Hospice our services and community programs are provided at no cost, including our core service, the residential care program for individuals with life-limiting illnesses. 

Our Mission and Values

Our mission is to support individuals and their families throughout a life-limiting illness by providing exemplary hospice palliative care. We are working towards a society that values quality of living and dying. We live our core values that show our caring and form the basis of all our decisions and actions (C-I CARE). This encompasses our values which are Compassion, Integrity, Collaboration, Accountability, Respect and Excellence.

Overall Summary of Duties

Reporting to the Board of Directors, the Human Resources Manager is responsible for designing, managing and administering a robust human resources program. This includes the review, implementation and management of all human resources policies, procedures and programs. The incumbent will carry out responsibilities in the following areas: talent management, recruitment, employee relations, payroll, pension and benefits administration, training and development, health and safety, compensation, organizational design, and employee onboarding/off-boarding. The Human Resources Manager will be responsible for providing guidance to leaders regarding all human resources programs. The Human Resources Manager is a member of the Bethell Hospice Leadership Team and is responsible for promoting, communicating, providing guidance and implementing human resources initiatives.

Responsibilities and Primary Duties

• Contribute to and support the business strategy by providing sound human resources leadership guidance and advice in order to identify, prioritize and build organizational capabilities, behaviours, structure and human resources processes which reflect current laws and compliance, organizational values and objectives as well as employee needs;
• Act as an advocate of change to improve employee engagement by delivering tailored human resources solutions in employee relations, compensation and benefits, training and development, recruitment and performance management;
• Be an independent, confidential resource for employees and leaders on issues in support of an effective and positive work environment by responding to leader and employee questions and concerns in a timely fashion, identify patterns or trends in the issues presented and develop potential solutions for long term resolution;
• Work to develop the leadership skills of leaders and provide guidance on how to manage/deal with issues and/or challenges;
• Provide advice and guidance during recruiting processes for employment offers, compensation, negotiations and appropriate documentation;
• In conjunction with leaders, develop an effective recruitment process;
• In conjunction with leaders, evaluate potential employees using a robust screening process;
• Responsible for the management and maintenance of the healthcare benefits contract and the external payroll contract;
• Develop a performance evaluation program and provide guidance to leaders on effective management overall and during evaluations;
• Provide guidance, expert advice and remain current on employment legislation, standards and regulations in Ontario and recommend new policies/procedures as required;
• Provide guidance and advice regarding discipline and terminations;
• Oversee payroll processes, including overtime, lieu time and statutory holiday payments;
• Manage the accommodation of medical disability in the workplace and all short/long term disability claims, including WSIB processes;
• Provide support and guidance, as the human resources expert, to employees as needed;
• Provide guidance on the necessary components of a health and safety program;
• Maintain detailed, confidential personnel records and ensure all records are accurately updated in a timely manner;
• Update employee handbooks and policy manuals for the organization and ensure they reflect current employment legislation, standards and regulations;
• Provide advice and guidance on organizational design and compensation strategies;
• Track and monitor probationary period and step increments for all employees;
• Make recommendations and assist in creating and implementing proper onboarding and offboarding practices;
• Provide leaders with training on human resources accountabilities;
• Represent Bethell Hospice throughout the community in activities, education opportunities and committees, in relation to recruiting and human resources management;
• Fulfill all responsibilities in accordance with the by-laws, policies and procedures, and standards of Bethell Hospice.

Education & Experience:

A Post-Secondary Degree or Diploma in Human Resources Management, Organizational Development, Business Administration or a related field, and 5-10 years of recent work experience as a human resources professional. 

An equivalent combination of education and experience may be considered.

Abilities:

• Demonstrated ability to manage all elements of a human resources program;
• Knowledge of relevant employment law considerations for organizations operating in Ontario;
• Exceptional leadership skills and demonstrated ability to mentor new and existing leaders in creating a positive work climate;
• Demonstrated ability to provide direction on human resources management, including strategic planning to help maintain and strengthen organizational culture;
• Demonstrated ability to work with a variety of stakeholders;
• Strong written and oral skills;
• Ability to present to a variety of audiences;
• Detail oriented with excellent organizational and time management skills, and the ability to be professional and use sound judgment in all interactions;
• In-depth competency in Word, Outlook, Excel and PowerPoint;
• Self-starter who thrives in an environment where s/he can be equally successful working independently as well as collaboratively in a team environment;
• Strong interpersonal skills in order to deal with clinical and non-clinical human resources concerns;
• Strong interpersonal skills to manage human resources in both clinical and non-clinical environments
• Ability to exercise tact and discretion while handling confidential information;
• Problem-solving, negotiation and conflict management skills.

Assets:

• CHRP/CHRL designation (or equivalent);
• Certification in any of the following:  Certified Payroll Compliance Practitioner, Certified Compensation Professional, Certified Health and Safety Representative, Registered Professional Recruiter;
• Experience working in a non-profit;
• Experience as an Administrator in healthcare;
• Experience working with LHINs (Local Health Integration Networks).

Hours of Work:

• 37.5 hours per week with extra hours based on operational needs.

Working Conditions:

• Shared office space requires ability to focus in a distracting environment.
• Ability to work with moderate frequency of interruptions, both in person and by telephone.
• Location is rural with no public transportation.

Job duties may be adjusted at the employer’s discretion in order to reflect changing business requirements.

Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance.

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.