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Manager, Organizational Learning

Employer
Greater Toronto Airports Authority
Location
Toronto (City), Ontario
Salary
$85, 000 starting
Closing date
Apr 16, 2019

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Sector
Transportation (e.g. Air, Rail, Trucking)
Function
Learning & Development
Job Level
Manager
Employment Type
Permanent
Hours
Full time
Designations Required/Preferred
CHRP

Key Accountabilities

Reporting to the Director, Talent Acquisition and Organizational Development, this position is responsible for providing hands-on leadership and management in the development and execution of organizational learning programs. Working towards initiatives to build and sustain a learning environment that supports the development and retention of top talent and enhances employee performance at all levels of the organization.

  • Develop, implement, assess and evolve an enterprise-level Learning and Development strategy to build the skills, knowledge, capabilities and behaviours required to ensure the GTAA meets its strategic objectives and satisfies all regulatory training requirement
  • Develop and implement Organizational Learning standards including processes, templates, instructor selection criteria and measurement (e.g., Kirkpatrick levels 1-4) to ensure a consistent approach to learning and development throughout the GTAA
  • Coach functional Training Managers and departments on these standards
  • Conduct needs and cost-benefit analysis to diagnose business needs for training versus other (non-training) organizational development solutions, initiatives and interventions
  • Lead the Learning Management System (LMS) strategy including improvements, administration and provide business oversight. Source and implement new technologies as required
  • Commit to and deliver on the GTAA People Manager Promise to support and further the business’ vision through the development of a diverse, multi-skilled team
  • Lead people by providing coaching, guidance and development by providing meaningful feedback for personal and career growth
  • Execute flawlessly by clearly defining expectations and successful outcomes in order to foster a positive, healthy and safe work environment
  • Develop and manage relationships, negotiate contracts and manage service level agreements with key outside vendors, educational institutions, professional networks and other strategic service providers to support program design, development and/or delivery as appropriate
  • Act as content owner/Subject Matter Expert for Organizational Learning and Development policies
  • Act as a Facilitator for Organizational/Leadership Learning programs that are delivered internally
  • Ensure the timely reporting of regulatory training completion, ensuring that appropriate processes and procedures are in place to support the completion of regulatory training and flag any potential risks
  • Assist in the preparation and management of the Organizational Learning budget

Qualifications

  • Must have a post-secondary degree or diploma in Human Resources, Adult Learning or similar program
  • Certificate/Diploma in Adult Education preferred
  • 8 years’ experience using and administering LMS (Learning Management System)
  • 8 years’ experience facilitating learning sessions and meetings at mid-level to senior-level roles
  • 8 years’ experience developing and implementing enterprise-wide learning programs
  • 5 years' experience leading a team of learning professionals
  • 10+ years in a management learning role executing organizational wide programs preferred
  • Certified Human Resources Professional (CHRP), Certified Organizational Development Professional (CODP) or Certified Training & Development Professional (CTDP) preferred
  • Must be able to obtain and retain Transportation Security Clearance

Knowledge, Skills and Abilities

  • Knowledge of Adult Learning Principles and the ADDIE Methodology
  • Experience designing a training curriculum that includes multiple learning methods (i.e. e-learning, instructor-led, virtual, etc.)
  • Project Management methodology and strong business acumen combined with high degree of impact & influence
  • Proven ability to work across an enterprise organization providing guidance to multiple units through relationship management. A collaborative style in building relationships and quickly gaining credibility with key stakeholders across the business
  • Knowledge of working with vendors overseeing complex contracts with timely and cost-effective deliverables
  • Demonstrated experience managing multiple concurrent projects and initiatives
  • Excellent interpersonal and communication skills, including group facilitation skills, and the ability to communicate complex information in a simplified and interesting manner to a diverse audience
  • Highly organized

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