Bilingual Human Resources Manager

Role Summary
As a key member of the Human Resources team, you are a passionate advocate of the culture and values of the corporation and provide expert knowledge to achieve operational excellence and efficiency in relation to the people aspects of our organization. You will provide quality, practical people management advice, HR support and expertise to client groups.  This opportunity is  initially a part time role (job sharing arrangement) with transition to a fulltime role within 6 to 12 months.

Reporting to the Director of HR, the HR Manager’s generalist experience in the areas of employee relations, employee development, performance management, organizational design, change management, policy research and program rollouts will support a client-focused service delivery. With credibility, confidence and a strong client focus, the HR Manager will build relationships with designated client groups to meet their unique needs within the SCM Group of Companies. 

Responsibilities 

Operations- Engaging the Business 
• Contribute to the business strategy by helping to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes
• Identify trends within operational activities; communicate to Sr. HR Leaders & translate to HR activities

 Facilitate onboarding sessions and training as required
• Implement appropriate learning interventions while accounting for learning principles and theories and manage ongoing delivery

Change Management- Leading & Facilitating Change 
• Works with line managers to drive/support desired corporate culture
• Provides education/policy direction on change initiatives
• Identifies culture shift requirements in a timely manner to Sr. HR Leadership and clients
• Elevates culture issues as required (defined culture vs. actual culture)
• Apply change management and organizational development strategies
• Influences and assists organizational change initiatives in support of business strategies

HR Delivery Excellence- Delivering ER Expertise 
• Provides risk mitigation advice on people impacts to the business
• Leads all employee litigations (full cycle)
• Facilitates, acts as company representative in all employee legal proceedings
• Leads all employee investigation activities using investigation protocol (formal & informal)
• Ensures that HR services are provided as appropriate to internal client needs
• Manages specific projects as determined in the HR Business Plan
• Participates in functional and cross functional activities
• Promotes feedback mechanisms for employees to influence continuous improvement of HR Services and processes
• Identifies new opportunities where HR can add value
• Maintains leading-edge knowledge of HR issues

 Championing Employee Needs 
• Interprets and communicates employee opinions
• Monitors the effect of business decisions on people
• Advises senior management and HR Leaders on addressing employees’ concerns

Performance- Facilitating a Performance Based Culture 
• Ensures leadership and coaching culture is cascaded through the organization
• Effectively applies performance management to create a high-performance culture
• Employee Development- provides ongoing coaching, analyzes performance issues, develops skillsets
• Performance Management- educates and administers the progressive disciplinary model
•Assists in the progression of the performance improvement process including evaluating and assessing outcomes
 
Organizational Alignment:
• Operational effectiveness and efficiency as it impacts people strategy 
• Organizational Design & Strategy 
• President & COO relationship 
• Regional Business Unit Leaders and Front Line Managers 
• Internal Client Service: offering “best-in-class” experience/services to our customers.
• Quality: Providing timely and quality responses to clients.
• Build a personal relationship with clients and understand their needs.
 
Education, knowledge and experience required 
• Minimum of 5-7 years’ experience working in an employee relations focused generalist role
• Experience in influencing without authority leadership on all facets of HR
• Strong ability to interpret legislation and employment law
• CHRP designation (or significant progress towards completion) is preferred
• Post- secondary degree or diploma in a relevant discipline or equivalent experience 
• Experience in Workday human capital management system an asset 
• Bilingual - fluent in French and English
 
 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.