Full Time Senior Employee Relations Advisor

Mission and Values Statement 

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.

There are three Core Values of our Faith: Salvation, Holiness, and Intimacy with God.

Rooted in these three values are the seven core operational values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory.

Compassion:      We reach out to others and care for them.

Respect:              We promote the dignity of all persons.

Excellence:         We strive to be the best at what we do and a model for others to emulate.

Integrity:             We are honest, trustworthy and accountable.

Relevance:          We are committed to the pursuit of innovation and effectiveness.

Co-operation:    We encourage and foster teamwork and partnerships.

Celebration:       We give thanks by marking milestones and successes.

The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.


  1. Divisional Focus:

In collaboration with ER team and field ER Directors, provide support on division-specific initiatives to ensure positive response and impact in the field, including but not limited to:

  • Develop and maintain the Divisional Headquarters’ Employee Handbook.
  • Create orientation tools for Ministry Units (MUs) and DHQ staff.
  • Participate in Employee Relations project planning, to include such things as: divisional training, kettle season support, PEAC, H&S activities, employee social activities, annual compensation review, succession planning, etc.
  • Create, maintain and revise DHQ’s Employee Relations process manual.
  • Participate in team meetings.
  • Provide back up support to ER team members as required, to ensure a fair and equitable workload exists in support of staff care.

2.    Strategic Business Partner      

Work closely with a designated group of MUs to understand the complexities and context of their work and proactively encourage and facilitate creating thinking, including:

  • Creating innovative ER solutions to address constraints, opportunities and MU outcomes.
  • Assisting in the design of organization structure, defining roles and building effective teams.
  • Assessment of top talent, emerging leaders, skill gaps and professional development opportunities.
  • Collaboratively contribute to succession planning for MUs key personnel.
  • Remaining current with relevant legislation and advising MU leadership of significant changes.

3.    Operational Excellence

Work with MUs to ensure practices and processes align with internal policies and procedures, relevant employment legislation and best practices in human resource management, including:

  • Provide support to interpret and monitor ER policies, procedures and guidelines and ensure these are updated, implemented and communicated.
  • Independently advise management regarding employee relations issues to ensure the consistent application of practices, in compliance with legal requirements and TSA policy.  Includes providing guidance, counselling and coaching in possible disciplinary actions, and performance management.
  • Participate in employee investigations and performance management issues with the MU; conduct investigations into harassment complaints as delegated by DDER, and abuse complaints as delegated by DDER/TAA.
  • Research specific issues as required and/or as directed by DDER.
  • Provide training and support to MUs with WSIB claims and e-filing instructions and facilitating occupational and non-occupational return to work and employee accommodation requests.
  • Participate in the development, implementation and facilitation of training initiatives, providing training materials and tools to MUs; conducting training analysis and making recommendations to the DDER.
  • Provide consultative service and expertise to MUs to ensure that effective recruitment practices results in the selection of high calibre employees.
  • Assist in the development and implementation of effective onboarding procedures to ensure orientation provides excellent opportunities for employees to understand the Army culture, the organizational structure and MU expectations.
  • Assist in development and upkeep of Divisional recruitment landing page (on DHQ website).
  • Assist MUs in the development or upgrading of task lists and audit task lists for accuracy and relevance in keeping with THQ requirements.
  • Provide guidance and education on compensation and job evaluation/reclassification requirements.
  • Provide backup support to Intermediate Employee Relations Advisor during peak seasons and/or vacation/absences as required.

4.     Change Agent

By challenging the status quo, create space for people to think differently to achieve better outcomes, including:

  • Support the PEAC process, ensuring that effective coaching and training is provided to MUs to shift performance management approach to a coaching/mentoring culture.
  • Provide support to MU leadership in the areas of: people management; providing constructive feedback; creating a climate of excellence; clarifying expectations; active listening; staff care and spiritual development.
  • Provide MUs with tools and expertise in change management to ensure the implementation of a change is done with proper planning, clear communication and minimizing the impact on all parties affected by the change.

5.    People Advocate

  • Build a culture of trust within the MUs by supporting MUs leadership and employees in resolving inter-personal conflicts and/or by unpacking team dynamics and providing expertise and/or facilitation of team building exercises.
  • Be a champion for employees and model staff care, core values and leading by example.
  • Support MUs in providing employees with clear communications which outline the organization’s expectations.
  • Provide support to employees to ensure they have appropriate opportunities to voice concerns and to use proper channels to resolve grievances.

Organizational Responsibilities:

  • Developing an understanding of the Mission of the Salvation Army in Canada and its implications as related to position responsibilities and support that Mission in all aspects of work, including the manner in which responsibilities are fulfilled.
  • Maintaining confidentiality as required.
  • Representing organization in a professional and engaging manner.
  • Representing Employee Relations Department at the delegation of supervisor.
  • Participating as an active and responsible team member.
  • Participating in on-going professional development and training.
  • Participate in annual performance review process.
  • Work in compliance with the Occupational Health & Safety Act and regulations and abide by The Salvation Army’s Health & Safety policy and procedures.
  • Other position related duties as assigned.


  • Degree or Diploma in Human Resources plus at least 5 years working experience in the Human Resources field; some labour relations training or experience preferred.
  • CHRP or CHRL Designation.
  • Demonstrable, effective verbal and written communication skills.
  • Strong knowledge of relevant government legislation and Health & Safety Standards.
  • Flexible self-starter with the ability to multitask in a fast paced environment.
  • Self-motivated and disciplined.
  • Strong organizational and time management skills.
  • Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract.  Note:  A satisfactory driver’s abstract is required.
  • Excellent interpersonal and organizational skills.
  • Attentive listening skills.
  • Good computer skills – Word, Excel, PowerPoint.
  • A satisfactory criminal background check is required.
  • Ability to work independently and with supervision in a multi-faceted environment.
  • Support for and commitment to the mission and purpose of The Salvation Army in Canada
  • NOTE: An alternative level of education and experience may be considered

HOURS: 40 hours per week


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Similar jobs

Similar jobs