Managing Director, Human Resources

Ottawa (City), Ontario
Salary + bonus + benefits
January 11, 2019
February 11, 2019
Trade Union
Employment Type
Full time
Designations Required/Preferred


The Canadian Union of Public Employees (CUPE) is Canada’s largest union. With around 650,000 members across Canada, CUPE represents workers in health care, education, municipalities, libraries, universities, social services, public utilities, transportation, emergency services and airlines.

A strong and democratic union, CUPE is committed to improving the quality of life for workers in Canada. Women and men working together to form local unions built CUPE. They did so to have a stronger voice – a collective voice – in their workplace and in society as a whole. Together they have won the right to negotiate their wages and working conditions; to stop arbitrary action by employers; and to speak out without fear of reprisal.

CUPE members are service-providers, white-collar workers, technicians, labourers, skilled trades people and professionals. More than half of CUPE members are women. About one-third are part-time workers. Workers, united through CUPE, have the clout and expertise to deal with the growing complexities of our global economy.

CUPE is a modern, dynamic and sophisticated union with more than 70 offices across the country.


Under the direction of CUPE’s National Officers, and as a member of the Managing Group,
the Managing Director of Human Resources is accountable for the full range of managerial responsibilities required to ensure operational effectiveness and coordination in the provision of human resources support to staff and directors. The incumbent is responsible for developing and implementing human resources orientations, strategies, policies, programs and services in support of CUPE’s short and long-term goals and objectives and consistent with the organization’s values and principles. He/she will lead a broad range of HR disciplines including compensation and benefits, performance management, labour relations, succession planning, talent management, professional development and employee education. The incumbent selects, develops, evaluates and leads a department of professionals with a goal of earning a high level of credibility as an effective and responsive resource in the organization. He/she strives to foster a workplace environment consistent with the values and mission of CUPE.

Total headcount in the Human Resources Department is approximately 15.


  • Work in close cooperation with the other members of the Managing Group and with staff and leadership at all levels to develop strategies, implement policy decisions, coordinate services, administer resources, and develop and monitor programs.
  • Manage all activities of the Human Resources Department to ensure that sound policies and programs are understood, implemented and adhered to.
  • Work with directors across the country to support, develop and maintain a strong workforce that contributes to the operational effectiveness CUPE.
  • Manage the recruitment, retention, employee relations, pension, benefits, training, health and safety programs of the organization.
  • Develop and present budget recommendations and administer budget allocations for the Human Resources Department.
  • Develop the organization’s human resources plan in support of CUPE’s strategic orientations, goals and objectives;
  • Develop effective talent management and succession planning plans; implement work processes and systems related to hiring, managing, developing and retaining talent;
  • Coordinate the development and maintenance of professional standards in the department, and work in close cooperation with all levels to ensure a consistent and quality standard of services in all aspects of human resources programs.
  • Develop and maintain a proactive and cooperative work environment within the department in order to respond quickly and effectively to changing needs and priorities.
  • Reinforce CUPE’s management practices to instil a culture of cooperation, accountability and performance at all levels of the organization.
  • Oversee the administration and further development of compensation and benefits programs;
  • Evaluate changes in demographics, social environment, legislation and developments in the field of human resources which may impact CUPE’s human resources policies and programs;
  • Provide sound advice and counsel to National Officers and other senior managers within the organization on all human resources related issues;


This position requires a dynamic and visionary professional with demonstrated experience and ability in all facets of progressive management and planning.

Proven leadership abilities, strategic skills, and the ability to analyze problems and articulate complex issues are essential, as is the demonstrated ability to manage and lead multi-disciplinary teams and functions.  Sound judgement, responsiveness, resourcefulness, and flexibility within a highly challenging political environment are also key requirements

The incumbent must also possess:

  • Bachelor’s degree in Business Administration, Industrial Relations, Human Resources, Social Sciences, or a suitable combination of education and experience.
  • A minimum of 10 years of relevant experience in human resources management in unionized workplaces of comparable size;
  • Human Resources Designation (CRHI, CRHA, HRPA)
  • Experience as a trusted advisor equipped with strong interpersonal and communication skills
  • Strong labour relations background
  • Experience in working within a unionised environment


  • Demonstrated ability to strategically and tactically evaluate and implement sophisticated human resource programs and initiatives;
  • Proven internal client focus combined with sound business judgment;
  • Leadership and ability to establish own credibility at all levels of the organization;
  • Superior communication and listening skills, and an ability to influence others;
  • Strong people skills and approachability; capacity to interact at all levels of the organization and adapt to a variety of audiences;
  • Comfort working in a team environment, with interdependencies and a consensus approach to decision making.
  • Ability to effectively manage situations even when not physically present.
  • Fluency in both official languages is required
  • Ability to travel and work extended hours on a regular basis


  • Personal integrity, high ethical standards;
  • Sense of social justice;
  • Team player;
  • Organizational agility;
  • Open and receptive;
  • Personal flexibility;
  • High energy level with a positive attitude;
  • Capable of acting with honor and character.