Human Resources Manager

Hamilton (City), Ontario
Salary range not disclosed
January 25, 2019
March 26, 2019
Job Level
Employment Type
Full time
Designations Required/Preferred

Why FirstOntario?

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs – from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That’s why our policies include volunteering our time, talent and resources to worthy local causes and events. It’s also why we reinvest our profits in the same places they’re earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

The Manager, Human Resources is a seasoned Human Resources Professional who offers well-honed generalist and strong labour relations skills and enjoys leading their team to success. The Manager, Human Resources provides service to an internal client group and is a dedicated team member that brings life to the Human Resources Business Plan.


In the role, you will…

  • Effortlessly foster and maintain a high degree of trust within the relationships you build through the trademark service and support you provide while meeting the needs of our clients
  • Be a key resource for the administration of payroll and benefits and willingly provide guidance and support on queries, issues and escalations
  • Effectively collaborate with business and Union partners to complete cross-functional tasks and resolve people matters that arise
  • Be certain of your interpretation and administration of the collective agreements
  • Enthusiastically act as lead for Joint Labour Management (JLM) meetings with the goal to build even stronger working relationships with our Union partners
  • Take the lead on employee incident reviews and investigations to ensure processes are followed consistently and due diligence has been done
  • Lead the team to over-deliver on Payroll, Benefits and Wellness initiatives
  • Provide sound advice on workplace policies & procedures and share knowledge appropriately on applicable legislation including but not limited to the ESA, LRA, Ontario Human Rights Code and AODA
  • Enjoy staying ahead of the curve when it comes to Human Resources trends and best practices
  • Revel in the opportunity to assist in finding the right people who will contribute to our success
  • Be an advocate for employee health and wellness and ensure we meet our obligations within the OH&SA and other legislation to ensure the safety of self and others
  • Perform other duties we may need you to do

As a team member, you will…

  • Be the epitome of a team player who revels at the idea of leading a team however jumps at the opportunity to lend a hand to their team members and colleagues
  • From a distance, make a difference in the lives of our members by helping our team members make members’ financial dreams come true
  • Never let a moment pass by when you can enjoy teaching moments with team members and others
  • Regularly coach and provide feedback to team members to enable them to have confidence in what they do, help them grow and drive to excel
  • Exude your upbeat energy and enthusiasm each and every day to motivate the team to be the best they can in every aspect of what they do
  • Celebrate the success of others by recognizing the contributions of committed team members and their achievements
  • Communicate in a fashion that is respectful and well understood
  • Build and utilize working relationships with internal business partners across the organization and external contacts

Required Skills

Within your skills and qualifications, you will…

  • Have a sound working knowledge of Human Resources and Labour Relations which you built from the ground up starting with a post-secondary diploma or degree in a field related to Human Resources Management or an equivalent combination of education and experience
  • Be a dynamic Certified Human Resources Leader (CHRL) and Member in Good Standing with the Human Resources Professionals Association (HRPA)
  • Have a minimum of five (5) years progressive experience in a generalist capacity with a robust understanding of Labour Relations
  • Have an understanding of compensation including job evaluation, payroll, benefits, and pension
  • Have solid experience working with an unionized workforce
  • Have exposure in payroll, benefits and wellness initiatives
  • Be well-versed in HR and LR legislative requirements and have an interest in following field case law
  • Be detail-oriented and overly organized in the way you work
  • Enjoy a challenge in regards to complex HR issues and be resourceful in the way you find solutions
  • Embrace a flexible work style to the point you enjoy having multiple things on the go
  • Appreciate the value of an open and collaborative work environment and the resulting knowledge sharing
  • Not shy away from tough conversations
  • Have the flexibility to travel within our extensive branch network
  • Be a team role model and true leader in every aspect of the word who consistently walks the talk and demonstrates an overly positive attitude
  • Appreciate the need to work independently while supporting team members and organizational objectives
  • Be quick to respond to requests for service from all of your clients

Our Story

Our emphasis on service means we’re constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We’re committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we’re located. Our people are the difference, it’s a part of why we love coming to work.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.

We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please. FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

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