Senior Manager, People Resources

Senior Manager, People Resources

Community Living Hamilton (CLH), a busy and vibrant organization that supports 1,400 adults and children with diverse abilities thrive in the community, is seeking a Senior Manager, People Resources.

ORGANIZATION PROFILE – With 330 employees and 100 volunteers, CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community and, ultimately, build great lives.                                                                                                             

This is an exciting time to join Community Living Hamilton. We have redefined our Mission, Vision and Values and are in the process of establishing a new strategic plan for the next three to five years. The Senior Manager, People Resources will be in on the ground floor in helping bring those values and plans to life.

ROLE – We’re looking for a dynamic Human Resources professional to join our team and provide leadership of our People Resources strategies.  We would like to attract someone who has an understanding of the social services sector and is familiar with the trends that shape it.  This individual would share our commitment to diversity and inclusiveness, and who has the talent and drive to transform that passion into action.

Reporting to the Director of Operations, with a matrix reporting accountability to the Executive Director, the Senior Manager, People Resources will be responsible for the execution and delivery of high quality human resources programs, policies, procedures and HR business strategies supporting Community Living Hamilton.

The Senior Manager, People Resources will have accountabilities including but not limited to: recruitment and selection, scheduling, attendance management, performance management, talent development, benefits administration, employee and labour relations, occupational health and safety, WSIB and disability management for Community Living Hamilton.


  • Manages all aspects of the Human Resources function, including employee and labour relations, the performance management cycle (i.e. goal management, performance appraisals, succession planning), attendance awareness and disability management, benefit plan administration and current position descriptions.
  • Experience as an HR Generalist would be an asset to facilitate oversight of all personnel transactions (promotions, transfers, terminations, change in status, change leadership, etc.).
  • Oversight of the recruitment and selection of all staff to ensure that the best, competent and qualified candidates are hired, and that the candidates are provided equal treatment and legislative/policy requirements are adhered to.
  • Strong collaboration skills with the ability to build effective working relationships with all levels of the organization including, but not limited to Directors, colleagues and Union Representatives.
  • Responsible for the employee/labour relation’s function; researching legal issues, preparation of Community Living Hamilton’s position on various issues and delivering responses to the applicable nonunion and union contacts.
  • Maintain current effective employment opportunities on the Community Living Hamilton website along with the necessary external employment websites.
  • Provide guidance and support to employees regarding all employment related inquiries.
  • Responsible for maintaining a connection with outside legal and professional resources to ensure that all employment policies follow current laws and regulations.




  • Bachelor’s Degree, preferably in Human Resource Management, Industrial Relations Labour Studies or Business Administration.
  • College Diploma/Certificate in Human Resources Management an asset.
  • Certified Human Resources Leader (CHRL) or CHRL candidate.
  • 7+ years of progressive Human Resources Leadership experience preferable within a unionized environment.
  • Developmental Services Sector experience an asset.
  • Demonstrated commitment to excellent customer service.
  • Demonstrated collaborative approach that values open and honest communication, integrity, respect, consistency and fairness.
  • Excellent computer skills, in particular with MS Office applications and HRIS.
  • Demonstrated ability to work independently and in a self-directed manner in a fast-paced environment while maintaining high standards of accuracy, attention to detail, timeliness and confidentiality concerning sensitive issues in a professional manner
  • Exceptional communications skills: writing, editing, presentation, listening and interpersonal.
  • Experience with balanced scorecard approach to strategic planning.


  • A strategic thinker who is also capable of end-to-end tactical execution
  • Able to communicate a vision clearly, inspire others and delegate effectively to achieve results.
  • Innovative and a life-long learner
  • Analytical and capable of integrating and interpreting a variety of data in order to leverage best-practices and achieve business goals
  • A collaborative partner for our organization’s leaders and frontline staff alike
  • A good negotiator with strong facilitation and conflict management skills
  • A multi-tasker with the ability to be creative and problem solve – able to execute under deadline pressure
  • Committed to personal accountability
  • A passionate advocate for people with special needs and their families

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