Corporate Services Manager

Ottawa (Region), Ontario
Starting wage between $65,756 and $77,360, based on experience and qualifications.
April 10, 2019
April 29, 2019
Job Level
Employment Type
Full time
Designations Required/Preferred

Centretown Citizens Ottawa Corporation (CCOC) is looking for a Corporate Services Manager.

The successful candidate will be a Human Resources professional, with an interest in non-profit governance, customer service and communications.  They will work with our 60 staff members to nurture a progressive, collaborative and inclusive work environment.

If you:

  • are dedicated to social justice and a non-profit spirit;
  • like people from all backgrounds;
  • get a thrill from creating and implementing ordered procedures;
  • aren’t afraid to pitch in and contribute to solutions wherever you are able;
  • are the kind of person who makes everything work smoothly from behind the scenes;

…then you might be the right person for this vital role.

CCOC is a community-based, tenant- and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity and sustainability.

Compensation: Starting wage between $65,756 and $77,360, based on experience and qualifications. Maximum compensation for this position is $88,964.

Benefits: Extended health care, dental and eyewear, OMERS pension.

Application: Apply before 1:00 pm, Monday April 29 with a cover letter and resume to Interviews will be scheduled for May 9 and 10.

Preference will be given to candidates with personal or professional experience with marginalized communities.

For more information, including a full job description, visit:


The Corporate Services Manager oversees human resources and payroll functions, ensures good functioning of CCOC workplaces, supervises corporate communications and the tenant service desk, supports good governance by assisting the Board of Directors, and provides corporate secretariat services.

Responsibilities:  (This is not an exhaustive list)

1. Manages human resources functions and payroll by:

  • supporting managers in hiring new staff, ensuring standard and consistent practices for hiring, welcoming  and orientation;
  • ensuring compliance with statutes regarding Employment Standards, WSIB, Employment Insurance (including the requirements of the Employee Sub Plan);
  • managing CCOC employee benefits programs, liaising with payroll and benefits providers to negotiate contracts and maintain optimal service delivery;
  • monitoring compliance with corporate policies and procedures regarding Retirement Savings, Pension and Group Insurance plans, Employee Assistance Plan;
  • overseeing employee and volunteer training and professional development, including delegations to sector conferences such as ONPHA;
  • advising and supporting the Health and Safety Committee;
  • working with the Executive Director, Department Directors managers, supervisors and Personnel Committee and staff to identify Policies of Employment (POE) issues that warrant review and keeping the POE up to date;
  • attending meetings of the Personnel Committee, keeping records for and providing administrative support to the committee;
  • supporting strong internal communications, programming regular all-staff meetings and reinforcing an organizational culture of achievement and innovation;
  • collaborating with the Executive Director on related matters;
  • supervising the Human Resources Administrator.

2. Ensures good functioning of CCOC workplaces and supports information technology by:

  • ensuring staff are equipped with appropriate  technology to meet ongoing and changing needs;
  • planning and executing network and systems maintenance and enhancements;
  • managing regular desktop hardware and software and end-user needs, with external resources and vendors as required;
  • overseeing basic office administration, supplies and shared equipment;
  • managing the phone system, voicemail and auto-attendant systems;
  • managing corporate cellular telephone plans and ‘bring-your-own-technology’ programs.

3. Supervises corporate communications and the tenant service desk by:

  • planning and reviewing CCOC publications (brochures, annual reports, calendars, online presence etc) to ensure they are relevant and appropriate;
  • monitoring information and service requests at the tenant service desk to ensure publications and communications supply the right information to tenants;
  • ensuring that the communications needs of all departments are met, supporting the Communications Officer in triage and prioritization;
  • ensuring Tenant Services Representatives staffing the service desk are properly equipped with information, training and tools to provide exceptional customer service;
  • supervising two Tenant Services Representatives and the Communications Officer.

4. Supports good governance by assisting the Board of Directors and provides corporate secretariat services by:

  • taking minutes and preparing information packages for monthly meetings of the Board of Directors;
  • assisting the Executive Director in organizing annual strategic planning meetings as well as board and committee orientations;
  • organizing the business and governance functions of the Annual General Meeting, including renewal of memberships, overseeing election of directors, and taking minutes;
  • ensuring all corporate policies, bylaws and similar governing documents are kept up to date and made available to staff and volunteers;
  • managing corporate records and archives; and
  • working with the Executive Director, ensure compliance with the Corporations Act, Not-for-Profit Corporations Act and similar legislation.

5. Supervise Corporate Services staff by:

  • ensuring a fair distribution of work;
  • ensuring that tasks in job descriptions of reporting staff are carried out; and
  • conducting yearly evaluations of reporting staff.

6. Performs such other duties as may be required by the Executive Director.

This position supports the work of Centretown Citizens Ottawa Corporation, Centretown Citizens Housing Co-operative, and Cahdco.



  • Experience and a demonstrated commitment to collaborative and progressive non-profit and volunteer-based management approaches.
  • Post-secondary education in human resources, business administration, or non-profit management.
  • A Certified Human Resources Professional (CHRP) designation would be considered an asset.
  • Minimum 5 years progressively responsible relevant experience, including supervision of staff.
  • Experience in payroll, benefits and human resource administration, particularly registered pension plans, such as OMERS.
  • Knowledge especially with respect to changes in employment standards, federal and provincial legislation, social housing, technology trends. This knowledge base will be enhanced by regularly attending workshops, conferences, seminars and self-study.
  • Excellent oral and written communication in English and French.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated requirements.

Additional Competencies/Skills: 

Demonstrated ability to:

  • Effectively use various software including word-processing, spreadsheet, presentation, electronic mail and calendaring.
  • Solve complex problems often involving changes in regulatory reporting requirements by: gathering and analyzing information from a range of sources, developing innovative solutions including creating corporate policies, standards and procedures; probing for information; comprehending complex or specialized materials.
  • Communicate effectively and concisely, both orally and in writing to staff, volunteers, service providers, vendors and government officials; including drafting complex reports, memos and correspondence.
  • Lead by example, demonstrating integrity, creativity and enthusiasm in achieving results.

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