Disability Management Specialist

Toronto Transit Commission (TTC)
Toronto (City), Ontario
$75,602.80 - $94,494.40
May 27, 2019
July 26, 2019
Job Level
Employment Type
Full time
Designations Required/Preferred

Job Title: Disability Management Specialist



Requisition ID:  955

Number of Vacancies:  2 - 1 Permanent and 1 Temporary to December 2019

Department:  Occupational Health and Employee Wellbeing -  Human Resources

Salary Information:  $75,602.80 - $94,494.40

Pay Scale Group:  8SA

Employment Type:  Regular and Temporary

Weekly Hours:  35, Off Days:  Saturday, Sunday 

Posted On:  Monday, May 27, 2019

Last Day to Apply:  Friday, May 31, 209

Reports to:  Manager, Occupational Health


The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Administers, implements, monitors and maintains the disability management programs. This involves case management, facilitation of return to work, short term disability (STD) benefit administration, and liaising with third party providers, employees, union representatives and work location management. The role provides guidance on occupational and non-occupational injury or illness policies and programs.

Key Job Functions

  • Perform medical and case management activities in compliance with Occupational Health and Safety legislation, WSIB legislation and related TTC programs and policies.
  • Address return to work barriers, coordinate services to assist with the employee rehabilitation and develop, implement and monitor return to work plans.
  • Work with various stakeholders to schedule, plan, implement, and track progress and work.
  • Review and audit benefits data to ensure billing correct, determine trends in benefit plan administration, and report on related data.
  • Establish a working relationship, typically in order to cooperate on matters of mutual concern.
  • Track progress on processes, workforce, progress, or other issues and ensure follow up is taken as necessary.
  • Prepare for and facilitate assessments as covered under the Collective Bargaining Agreement or other policies as required.
  • Provide assistance to further progress on a given initiative, or share resources, knowledge, or expertise with others.
  • Keep accurate records, systems, processes, reports, and other documentation stored and updated in accordance with relevant policies or standards.
  • Demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
  • Participate in the TTC Customer Service Ambassador Program.


  • Maintain documentation and historical records
    Plan and organize activities / projects to meet section and organizational goals
  • Plan and organize activities / projects to meet section and organizational goals
  • Manage human resources
  • Apply analytical skills
  • Communicate in a variety of mediums
  • Use office technology, software and applications

Education and Experience

  • Completion of a post-secondary college diploma or university degree in a related discipline (Human Resources, Health Care, Rehabilitation) or a combination of education, training and experience deemed to be equivalent.
  • Several years of related work experience in disability/absence management and/or rehabilitation, return to work planning, attendance support and WSIB case management.
  • Certification as a Certified Disability Management Professional (CDMP) or a Certified Return to Work Coordinator (CRTWC) through the National Institute of Disability Management, or equivalent is an asset.

Additional Requirements

  • Sound knowledge of disability management practices and policies.
  • Thorough working knowledge and understanding of relevant standards and acts including Occupational Health and Safety Act, Workplace Safety and Insurance Act, Employment Standards Act, Human Rights Code and related legislation; and knowledge and understanding of privacy and confidentiality provisions with respect to personal health information and other personnel matters.
  • Working knowledge of Return to Work Programs and Duty to Accommodate requirements.
  • Demonstrated ability to prioritize work, multi-task and manage internal/external relationships effectively.
  • Sound judgement and excellent communications skills as wells and conflict resolution skills.
  • Excellent organizational, interpersonal, problem solving and decision-making skills.

Please apply online at


We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at (416) 393-4570.

The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.