Manager of Human Resources

PURPOSE OF THE POSITION:       Manages the day-to-day operations of Human Resource activities for the Branch.


ACCOUNTABILITY:                          To the Executive Director




  •  University Degree or College Diploma in Human Resources.
  • Certified Human Resources Professional (CHRP) designation considered an asset.




  • Four years managerial experience, or equivalent combinations of education and experience.
  • Significant experience in a health or social services setting.
  • Experience working in a unionized environment.



Skills, Knowledge and Abilities:

  • A good working knowledge of Human Resource service delivery in recruitment, pay and benefits, labour relations and human resource information systems.
  • Proficient knowledge of employment laws and regulations combined with the ability to manage implementation and related employee training.
  • Demonstrated skills and proficiency of software programs; database, word processing, electronic mail, and internet services.
  • Strong communication and organizational skills.
  • Possess a valid driver’s license and access to a vehicle.




  • Advanced language skills in French and English are a requirement as per the Branch`s French Language Designation Plan. 


Human Resources   

  • Responsible for the keeping current with employment regulations and implementing related programs.
  • Responsible for the coordination of   the recruitment, selection, and orientation of new employees.
  • Administer the payroll and benefit plan for all Branch employees with authority to approve standard human resource and payroll decisions. 
  • Responsible for the administration of the benefit plan for all Branch employees.
  • Manages and oversees the operations of the Human Resources Information System database and payroll database systems.
  • In consultation with the Executive Director, develops HR policies and procedures for the Branch.
  • Responsible for establishing a structure, process, monitoring system on personnel files for all branch employees and volunteers.
  • Oversees new employee orientation, integration, training and performance review
  • Assists with the development of job descriptions, job postings, pre-screening resumes, producing offer packages and conducting reference checks
  • As a resource, facilitates change management and consults for increased organizational effectiveness.
  • Manages employee disability claims and return to work program.
  • Corresponds with finance in regards to staffing and budget forecasting as it relates to operational planning, program or staffing changes.
  • Makes recommendations to the Executive Director relative to matters of hiring, non-disciplinary and disciplinary actions regarding Branch employees.
  • Act as Management relief as required.



Labour and Employee Relations

  • Coordinates and participates in labour relations meetings.
  • Interprets and administers the collective agreement
  • Coaches management in interpretation and action planning for issues covered by the collective agreement and other related policies
  • Advises managers and employees on HR and Labour Relations issues
  • Participates in the preparation for and negotiation of collective agreements
  • Assists managers and employees in developing return to work plans
  • Coaches management through the Performance Management process ensuring timely, accurate and effective performance review delivery
  • Assists employees and management with leave management

Communicates & Initiates Problem Solving & Training

  • Promotes communication by responding to enquiries from managers and employees, administering the Collective Agreement, Personnel Policies and prevailing laws to resolve work-related issues.
  • Identifies gaps and needed modifications in staff relations and bring these to the attentions of the Management Team.

Special Projects / Committees:

The Manager of HR will lead special projects as required. Examples may be as follows.


  • Implementation of HRMS Quadrant Payroll, QHRnet, Replicon
  • Implementation of Human Resources Plan and Risk Management Policy
  • Participate on various committees such as the Labour/ Management Committee, Wellness Committee, Health & Safety Committee and Accreditation.
  • Act as liaison to the FLS committee of the Board with regards to the implementation of French Language Services Designation Plan. 




  • Participates in program development, improvement activities, and staff meetings.
  • Participates in professional development.
  • Provides timely and informative reports as directed and requested by the Executive Director.