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Manager, Human Resources and Volunteer Services

Employer
ALS Society of Canada
Location
Toronto
Salary
Salary to be discussed with final applicants
Closing date
Sep 22, 2019

View more

Sector
Not-For-Profit
Function
Generalist, Recruiting / Acquisition / Staffing, Talent Management / Workforce Planning
Job Level
Manager
Employment Type
Permanent
Hours
Full time
Designations Required/Preferred
None

Job Details

About ALS Canada 
A charitable organization that lives its values of accountability, collaboration, compassion, integrity, resiliency and respect, ALS Canada works with the ALS community to improve the lives of people affected by amyotrophic lateral sclerosis through support, advocacy and investment in research for a future without ALS. Fully funded by donors, we were fortunate to benefit from the generosity of Canadians during the Ice Bucket Challenge of 2014, and are now focused on implementing our 2018 to 2023 strategic plan in support of the following long-term impacts: people affected by ALS receive the best possible standard of care; more treatments are available to improve quality of life and extend lifespan; and people are empowered to make informed decisions about ALS.

With annual revenues of more than $7 million, ALS Canada funds peer-reviewed research grants through the ALS Canada Research Program. Within Ontario, we have a role similar to that of the provincial ALS Societies providing services and support to help people living with ALS to navigate the complexities of the disease, which over time takes away one’s ability to walk, talk, eat, swallow and eventually breathe. Through federal and provincial (Ontario) advocacy, we give voice to the collective experience of people living with ALS to help drive program and system changes for the ALS community. As a member of the International Alliance of ALS/MND organizations, an international community for individual ALS/MND organizations from around the world, we actively contribute to the collaborative global effort to fight ALS/MND.

Our world is challenging. The people we serve are dealing with a devastating illness. But in the midst of it, their resiliency and spirit is remarkable and moving. You will be touched by the community and will find a way to naturally and effectively engage.

The Opportunity
ALS Canada is looking for an energetic professional to join our team. The individual understands the critical contribution they will make to our vision to make a difference in the lives of people living with ALS today and to a future, where ALS will be a treatable, not terminal disease. This is an exciting opportunity to join a dedicated team of staff and volunteers to help ALS Canada achieve its mission.

Job Summary
Reporting to the VP, Client Services and working in collaboration with staff and volunteers across the organization, the Manager, Human Resources and Volunteer Services will lead the ongoing development of the human resources program, and development and execution of the volunteer engagement strategy for the organization. This person is customer-service oriented, positive, energetic, and self-motivated individual who can work well with staff and volunteers.

Accountabilities
Program Design and Maintenance
•    Develop and/or maintain Human Resource and Volunteer programs including policies and procedures, volunteer application forms, based on standards and best practices
•    Prepare communication materials related to the volunteer program such as correspondence, orientation packages, information for the web-site, trainings, etc.

Recruitment
•    Respond to enquiries from the general public regarding volunteerism
•    In partnership with hiring managers develop and update job requirements and job descriptions for all employee and volunteer positions, ensuring consistency in formatting, voice and inclusion of required information
•    Develop and execute systems for recruiting/posting, testing and interviewing employees and volunteers
•    Review employee and volunteer applications for best fit applicants; complete first review and assessment of staff applications
•    Complete background checks for employees and volunteers as per policies
•    Work with Regional Managers and Fund Development Team to build WALK to End ALS volunteer leadership and committees
•    Work in partnership with the CEO to recruit volunteers for the Board of Directors and its Councils
•    Refine the Ambassador program, recruit Ambassadors and maintain program
•    Work in partnership with Fund Development Team to recruit volunteers to fulfil event day requirements

Onboarding and Training
•    Execute staff onboarding program for new employees to ensure that employees understand the mission, vision, values and programs; and that employees understand basic organizational processes and systems
•    Develop and refine volunteer onboarding and training programs to ensure volunteers understand the mission, vision, values and programs; and are adequately trained in their volunteer role(s)
•    Assist with design and execution of training/professional development for staff meetings
•    Design and implement ongoing volunteer training opportunities

Program Engagement
•    Coordinate with the communications and fund development team to promote events and the volunteer program and to gain community support
•    Collaborate and assist with developing and executing WALK training and planning
•    Coordinate and assist Ambassadors and oversee the Ambassador program
•    Actively participate in meetings/teleconferences regarding volunteers and events
•    Provide regular progress updates and identify successes, issues and challenges
•    Manage volunteers onsite at signature events

Volunteer Matching
•    Work with each team to understand organizational needs for volunteers, including time commitments and duration; match qualified volunteers to those needs
•    Maintain a volunteer database
Performance Management and Retention
•    Provide ongoing support to existing volunteers, to nurture and grow relationships 
•    Assist with regular employee and volunteer engagement surveys
•    Determine employee annual review process and work with managers to execute for all staff members, including staff development plans for each employee
•    Assist with development and coordination of staff and volunteer recognition programs 
•    Conduct and analyze employee and volunteer exit interviews; recommend changes in organizational practices

Other
•    Ensure staff and volunteers work in a safe, healthy, and supportive environment
•    Act as an Ambassador and attend events as required
•    Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Competencies and Skills:
•    Excellent relationship, organizational, logistical and time management skills
•    Ability to meet deadlines and juggle multiple projects
•    Proven skills in engaging and organizing volunteers
•    Demonstrated excellence in customer service skills
•    Proven ability to build relationships and meet deadlines, problem solving skills
•    Demonstrated attention to detail
•    Experience working with people from a variety of backgrounds
•    Proven judgement, interpersonal, networking and negotiation skills
•    Ability to work effectively with others and behave ethically
•    Ability to speak, listen and write in a clear, thorough and timely manner; excellent English language proficiency
•    Organizational skills including setting priorities, developing work schedules, monitoring progress towards goals, and tracking data
•    Interest in working with and helping people and families living with ALS
•    Enthusiastic, patient, outgoing, compassionate, mature and responsible
•    Willingness to contribute on any level within the organization

Qualifications:
•    Certificate or Bachelor’s degree in Human Resources, Volunteer Management, Business, or related field
•    2-4 years previous experience in Human Resources Management and/or Volunteer Management
•    A minimum 2-3 years of experience in a multi-level, not-for-profit environment 
•    Experience developing, using and maintaining a volunteer database
•    Experience managing volunteers 
•    Strong computer skills in Microsoft Suite (Word, Excel, Outlook, PowerPoint) 
•    Availability to work some evenings and weekends and occasional travel as required. 
•    A valid driver’s license
Preferred:
•    French proficiency with bilingual ability, both verbal and written;
•    Experience with mass events for fundraising purposes;
•    Knowledge of local services, non-profits and community resources
•    Experience in a non-profit healthcare organization

Please send a letter of introduction and your resume to: jobs@ALS.ca by August 6, 2019. In the subject line, please write – Manager, Human Resources and Volunteer Services. We thank all applicants for their interest; however, only those selected as a potential candidate will be contacted. 

Company

A charitable organization that lives its values of accountability, collaboration, compassion, integrity, resiliency and respect, ALS Canada works with the ALS community to improve the lives of people affected by amyotrophic lateral sclerosis through support, advocacy and investment in research for a future without ALS. Fully funded by donors, we were fortunate to benefit from the generosity of Canadians during the Ice Bucket Challenge of 2014, and are now focused on implementing our 2018 to 2023 strategic plan in support of the following long-term impacts: people affected by ALS receive the best possible standard of care; more treatments are available to improve quality of life and extend lifespan; and people are empowered to make informed decisions about ALS.

With annual revenues of more than $7 million, ALS Canada funds peer-reviewed research grants through the ALS Canada Research Program. Within Ontario, we have a role similar to that of the provincial ALS Societies providing services and support to help people living with ALS to navigate the complexities of the disease, which over time takes away one’s ability to walk, talk, eat, swallow and eventually breathe. Through federal and provincial (Ontario) advocacy, we give voice to the collective experience of people living with ALS to help drive program and system changes for the ALS community. As a member of the International Alliance of ALS/MND organizations, an international community for individual ALS/MND organizations from around the world, we actively contribute to the collaborative global effort to fight ALS/MND.

Our world is challenging. The people we serve are dealing with a devastating illness. But in the midst of it, their resiliency and spirit is remarkable and moving. You will be touched by the community and will find a way to naturally and effectively engage.

Company info
Website
Telephone
416-497-2267
Location
393 University Avenue
Suite 1701
Toronto
Toronto
Ontario
M5G 1E6
CA

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