ASSOCIATE DIRECTOR, PEOPLE AND CULTURE

Catholic Crosscultural Services (CCS) a settlement agency providing a wide range of services to immigrants and refugees in the GTA and beyond. We are currently seeking a dynamic Associate Director, for our People and Culture department. Our ideal candidate will be passionate about creating great employee experiences while developing a workplace culture that is kind, caring, inspiring and fun. We want to be recognized as a ‘Decent Workplace’ and viewed as a top employer in GTA and our sector. Is this you? Are you humble, passionate, hardworking, lead-by-example, employee-centered and have a sense of humor? If this is you, we want to hear from you, please read on.

The Associate Director, People and Culture is a member of our Senior Management Team and reports directly to the Executive Director. In this role, you will actively promote a “One CCS Culture” through our members while ensuring the expectations of both our leadership teams and team members are understood and met. To be successful you must be skilled at facilitating dialogue across all levels of CCS. You must have 5+ years HR leadership experience coupled with 3-5 years’ experience leading a team. You need an excellent command of all HR transactional activities, and possess excellent working knowledge of HR transformational, cultural and employee engagement initiatives. 

The Associate Director, People and Culture will be responsible for managing all Human Resources functions which include development, implementation and evaluation of comprehensive HR strategies that align with the agency’s mission, values and HR best practices. The incumbent will also be responsible for providing sound advice to the senior management team, developing the agency’s culture and supporting the implementation of the agency’s strategic goals.

You need to be well versed with HR processes, HRIS, Benefits, Pension Plans, and Compensation. You also need to be comfortable operating in a diverse, multi-cultural and multi-location environment, the ideal candidate is a strategist and a tactician with knowledge of the settlement sector accompanied with excellent leadership, communication, and coaching skills. Prior non-profit experience and a HR designation are assets.

RESPONSIBILITIES

• Developing and implementing HR initiatives in line with CCS’s objectives
• Leading the agency’s HR departments, including talent acquisition, learning and development, employee engagement, employee relations, HR policy creation, and management, pay equity, compensation and benefits, talent management, HR information systems (HRIS) and financial planning of the department
• Partnering with Senior management to understand the long-term agency’s objectives, identify areas of opportunity and implement Human Resource interventions needed to meet the short and longer-term agency strategies
• Developing and maintaining an employee-oriented culture that emphasizes quality, continuous improvement, and high performance
• Ensure agency’s compliance with all relevant employment legislation and that best practices are applied to all HR policies and operations; educate and support employees to ensure agency-wide understanding and adherence 
• Provide coaching, support, and direction to the leadership team in all aspects of the employment cycle, from recruitment and orientation through performance management and termination
• Monitor, maintain and upgrade HR information systems to ensure database efficiency and effectiveness
• Manage the employee benefits program including group health, pension, and RSP contributions
• Provide continuous improvement of HR policies and procedures that are compliant with legislation and the ESA
• Develop agency-wide HR plans that address team structure, succession planning and leadership development
• Manage agency recruitment, selection, and onboarding processes
• Supervise, direct and evaluate the work of the People and Culture team
• Support the senior management team in the creation, implementation and evaluation of plans to meet strategic goals, and provision of reports for Board review
• Design, deliver and evaluate in-house training programs for employees at all levels of the organization
• Actively participate as a member of the Senior Management Team and support the Board’s HR Committee
• Serve as Management Co-Chair for regional Health and Safety Committees
• Identify and manage the risks related to Human Resources.
• Other special projects and duties as assigned

QUALIFICATIONS & EXPERIENCE

• Undergraduate degree with a specialization in Human Resources Management and Organizational development or combination of relevant education and experience
• CHRP / CHRL or equivalent designation preferred
• 5 to 7 years of progressive HR experience, preferably in a non-profit environment
• 3+ years of experience management experience and leading teams
• Extensive knowledge and understanding of HRIS’s
• Extensive experience developing HR policies and processes
• Superior judgment across a broad spectrum of HR functions and issues
• Knowledge  of  all  current and relevant employment legislation is essential
• Demonstrated skill and experience in strategic planning and planning of agency-wide initiatives
• Experience in managing change and developing plans to enhance agencies culture and engagement
• Solid project management and presentation skills
• Knowledge of and experience in developing and supporting quality improvement projects
• Experience working in a very diverse, multi-cultural workplace and a strong understanding of building and sustaining a successful, respectful, inclusive and productive work environment
• Successful track record of relationship building with employees at all levels of the organization
• Superior conflict resolution and mediation skills
• Experience  managing  a  geographically  dispersed  organization
• Demonstrated commitment to consistency, equity and transparency
• Ability to manage multiple priorities and work well under pressure to meet deadlines
• Self-directed, work independently with minimal supervision, performs well in ambiguous situations
• Strong analytical, organization, planning and implementation skills
• Ability to operate proficiently with Microsoft Office and web-based applications is required
• Superior communication skills, written and verbal, in English
• Ability to travel frequently throughout the GTA is required.