Assistant Store Manager

If you are a customer service leader with a passion for being part of a hardworking, energetic and fun retail team, please apply to the Assistant Manager role at Kenora Home Hardware Building Centre.  

Joining Kenora Home Hardware gives you the opportunity for growth and development in a diverse environment working with a talented management team, as well as an attractive salary and benefits package which includes part employer paid benefits and various tiers of coverage selections.  The salary range for this role is $40,000 - $50,000 annually. 

The assistant manager is responsible for assisting with the day-to-day operations of the store as assigned by the store owners.  Responsibilities include supervision, coaching and motivating of all supervisors, and store staff members; meeting and exceeding sales and financial objectives, including advertising and promotions planning; working on special projects; supervising inventory, merchandising, and pricing; and facilitating communications and setting performance goals with store staff members.

SPECIFIC DUTIES/ RESPONSIBILITIES:

• Provide guidance and supervision for store Staff Members as directed by the store owners including coaching, mentoring, motivating, workload management, and setting performance objectives.
• Assist store owner with staff meetings and training.
• In the absence of the store owner, exercise sound judgment in the event that a departure from store policy may be required.
• Recruitment of new full- or part-time sales staff.
• Establish work schedules of full- or part-time sales staff.
• Implementing processes to improving efficiency, morale, operations, profits, and sales.
• Facilitate and maintain communication between employees and owners.
• Leadership responsibilities including being responsive to employees who have questions and/or comments about their job responsibilities, resolving employee complaints and problems, taking appropriate disciplinary action when necessary.
• Maintain good customer service through presence on the sales floor by making effective use of knowledge of products, projects, and services.
• Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet.

QUALIFICATIONS:

• A minimum grade 12 education is required; completion of post-secondary education in business administration preferred; an equivalent combination of education and experience may be considered.  
• Strong experience in supervising and leading retail staff. 
• Ability to work co-operatively in team atmosphere.
• Ability to work a flexible schedule including weekends, and evenings until 6pm.
• Excellent communication skills.
• Willingness to continually develop professional skills and knowledge base.

Build with us, let’s grow together.  Please apply by emailing your resume to haileyhomehardware@gmail.com by December 31, 2019.