Human Resources Officer

Human Resources Officer (Permanent, 0.7 FTE)

Summary:

Flemingdon Health Centre (FHC) is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), located in Toronto. We provide a range of health related services based on the social determinants of health and community engagement models. We are primarily funded through the Ministry of Health and Long-Term Care/Toronto Central Local Health Integration Network (TC-LHIN). We have sites in Flemingdon, Fairview and Thorncliffe Park.

Our approach to community health encompasses the broad determinants of health such as education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and build community capacity.

Purpose:
The HR Officer oversees and delivers an effective HR function, serving as a subject matter expert and advisor to FHC’s managers and employees, to ensure HR services support the achievement of strategic and operating plans. They continuously evaluate and improve HR policies, procedures and systems. This position supervises the HR Assistants, participates as a member of the management team, and function as the Director’s designate as required.

Employment term: Permanent, 24 hours per week

Reporting to: Director, Operations and Organizational Systems

General Responsibilities include:

Employee/Labour Relations

• Foster a positive, high-performance culture reflective of FHC’s values; particularly openness and trust.
• Provide consultation, support and coaching on employee relations, performance improvement and employee disciplinary issues to employees and managers.
• Investigate complaints and potential compliance issues, analyze evidence/information/precedent and advise management on appropriate remedies or course of actions as appropriate.
• Cultivate a productive relationship with the union; support specific activities related to negotiating, maintaining, and ensure adherence to collective agreement, such as problem resolution, grievance responses/resolution, arbitration prep.
• Participate in union negotiations.

Talent Acquisition

• Develop and execute an agency-wide talent acquisition process to ensure that the most qualified candidates are sourced.
• Ensure appropriate risk management due diligence (e.g. professional references, education verification, criminal and/or vulnerable sector checks) is carried out.
• New hire on-boarding (i.e., employment contracts, initiating on-boarding process).

Training, Learning and Development

• Develop and administer TLD program (identifying needs, sourcing and coordinating trainers/facilitators).
• Promote staff trainings and developmental activities.
• Coordinate and track participation in TLD activities.
• Administer Learning Management System.

Benefits & Wellness

• Address employee inquiries about policies and procedures regarding benefit plans, legislation and attendance issues and entitlements.
• Plan Administrator for group benefit plan and pension; oversee plan administration; act as resource and trouble-shooter for escalated employee benefits inquires and issues; assist in application process, monitors and follows-up on LTD claims.
• Liaise with benefit and wellness providers and management as it relates to plan design, renewals, etc.
• Work with the Wellness Committee to plan and coordinate corporate wellness events.
• Prepare various reports and analyses on benefit trends.

Compensation Administration

• Coordinate the Performance Evaluation process, including development of tools and resources; coach managers through participation.
• Develop and update job descriptions.
• Prepare employment contracts and extensions.
• Coordinate job evaluations as required.

• Conduct compensation analyses as required.

Health and Safety (support/back-up to Manager, Operations and Risk)

• Support activities and ensure compliance of the Joint Occupational Health and Safety Committee including committee meetings, submission of monthly department inspection reports, meeting minutes, H&S bulletin board, employee CPR/First Aid training, etc.
• Stay current with legislative updates and advise management of same.

Reporting and Outcome Measurement

• Develop and manage HR workflows and systems; HRIS implementation.
• Produce and analyze HR metrics including turnover analysis, time off analysis, recruitment results analysis, training activities, exit interview data/information etc.
• Coordinate HR data collection, reporting and information dissemination.
• Manage the administration of periodic/annual employee surveys and participate in the analysis and action planning.

Disability Case and Claims Management

• Provide full-cycle claims management support, including employee communication and documentation.
• Provide support to Managers in conducting accident investigations, identifying root causes, documentation and follow-up.
• Devise and monitor return to work (RTW) programs and options, provide mediation support, communications and advice as required.
• Identify and advise on trends/problem areas for the organization and recommendations for improvement/prevention.
• Support management with respect to workplace injury, disability accommodation and modified work issues.

Other

• Develop relationships with sector HR representatives.
• Actively promote a culture of quality improvement, risk management and client safety (i.e. disclose/report all client safety issues, participate in quality improvement activities related to client safety; maintain knowledge of and participate in prospective risk analysis exercises and mitigate risk as practical).

• Participate on internal councils and committees as requested.
• Participate in development and successful implementation of the Strategic, Operational and Program Plans.
• Other duties as assigned.

Qualifications:

• Post-secondary education in HR and at least 5 years advisor-level HR experience with focus on employee relations, ideally in a unionized healthcare organization, or equivalent blend.
• Possess, or actively working toward CHRL designation.
• Demonstrated knowledge of employment law (e.g. ESA, LRA, OHSA, OHRC), regulations and processes.
• Superior customer service and interpersonal skills.
• Demonstrated comfort working with ambiguity and skills related to solving complex problems
• Ability to maintain and handle confidential/sensitive matter with discretion and maturity.
• Ability to think strategically and work effectively as a member of the management team.
• Ability to assess risk, make recommendations and influence others.
• Excellent communication skills, written and oral.
• Well organized with the ability to multi-task and meet critical deadlines.
• Attention to detail and accuracy
• Demonstrated skills with HRIS/Payroll systems and Office Suite.
• OH&S Certification advantageous.
• Project Management certification advantageous.

Submission information: Interested and qualified individuals are invited to submit an application including a cover letter and resume by 5:00 pm on December 24, 2020, with the subject line “Human Resources Officer”.

We encourage applications from individuals who can identify with the diverse communities we serve.

We thank all applicants for their interest but regret that only those selected for an interview will receive acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.