Manager, People Services

Position Summary:

Working under the direction of the Vice President, People and Support Services, the Manager, People Services provides leadership and guidance to the People Services team in the areas of human resources, employee/labour relations, occupational health and safety, payroll, central staff scheduling, and volunteers.  The Manager is accountable for the day-to-day administration of People Services functions and works with the Vice President, People and Support Services to develop and implement People Services plans to meet the Hospital’s strategic objectives and mission. 

Working with the Leadership team and union representatives, the Manager establishes and maintains positive and cooperative employee/labour relations by ensuring all relevant employment legislation, collective agreements and other employment practices are adhered to and consistently applied across the organization on an equitable basis. 

The Manager is a key player in building a culture of trust and excellence through a collaborative and progressive approach to resolving workplace matters.

Directs and coordinates the human, financial and other resources allocated to the People Services portfolio in order to maximize the delivery of services.   

JOB SPECIFICATIONS:

Education and Experience:

• University degree with specialty in Human Resources, Labour Relations, or related field;
• Member of the Human Resources Professionals Association of Ontario and designation as a Certified Human Resources Leader (CHRL) or Certified Human Resources Executive (CHRE);
• Minimum 5 years progressively responsible experience in a variety of Human Resource/ Labour Relations functions in a complex unionized environment;
• Demonstrated experience administrating collective agreements and advising clients on best practices.
• Experience in a health care environment preferred.
• Demonstrated commitment to lifelong learning and professional development as evidenced by participation in programs, courses and seminars that enhance skills and knowledge in both human resources and management.

Skills and Knowledge:  

• Expert knowledge of applicable legislation impacting on portfolio including the  Employment Standards Act, Labour Relations Act, Human Rights Code, Occupational Health & Safety Act, Public Sector Labour Relations Transitions Act, Hospital Labour Disputes Arbitration Act, etc.
• Advanced knowledge and demonstrated ability developing complex labour/employee relations positions that are legally sound and defensible in a variety of venues such as arbitration, human rights tribunal, civil court, etc.

• Proven ability to work in a team environment combined with excellent customer service skills.

•     Advanced knowledge of computerized databases, word processing and spreadsheet software (MSOffice) and HRIS knowledge required. 

• Proven ability to show initiative and work independently.
• Analytical skills to effectively problem solve and identify options for consideration, weighing impacts on staff, management, and labour relations climate.
• Excellent interpersonal, verbal and written communication skills to present ideas/positions one-to-one, in informal meetings, presentations/training sessions, and formal proceedings (grievances, hearings).
• Strong organizational and leadership skills.
• Strong interviewing and presentation skills.
• Ability to deal with conflict and numerous demands in a professional and competent manner.