Manager, Workforce Relations & Employment Equity, Human Resources

Toronto (Region), Ontario
$99,000 - $122,000
February 10, 2021
April 11, 2021
Job Level
Employment Type
Full time
Designations Required/Preferred

Using the Women’s College Hospital (WCH) Corporate Strategic Plan, the People Strategy, and the Human Resources Employment Equity Plan as a roadmap, the Manager, Workforce Relations and Employment Equity acts as a change catalyst applying their breadth of HR expertise and knowledge to lead a high-performing and effective designated team of Human Resources (HR) professionals in a fast paced and dynamic organization. The Manager leads the provision of advice and guidance with respect to services, policies, processes, programs and projects that support the employee life cycle and experience at WCH. The incumbent collaborates with a variety of stakeholders proactively to develop and implement creative solutions aligned with the Hospital's mission, vision and strategic direction in support of the overall goal of transforming healthcare and co-creating best health possible through innovative care, research, policy, education and system solutions. The Manager, Workforce Relations and Employment Equity provides oversight in the areas of:

Workforce Relations, Employment Equity and Human Rights, Human Capital Planning and Talent Acquisition.

Reporting to the Director, Human Resources and Volunteer Services, the Manager, Workforce Relations and Employment Equity responds to internal and external inquiries, and provides guidance related to Employment Equity, Human Rights and workplace engagement to management and staff. The Manager, Workforce Relations and Employment Equity will proactively lead the implementation of the HR Employment Equity Plan to ensure that WCH is an organization where staff and leaders feel a sense of inclusion and belonging.

Key Accountabilities:

Strategic Human Resources Leadership
•In collaboration with the Director and Manager, Total Rewards, coordinate and develop departmental goals, objectives, policies, procedures and practices consistent with the long range and short-range strategic plans of the Hospital
•Participate in external groups to assist with strategic HR objectives and to promote the visibility of WCH, e.g. Ontario Hospital Association, Region 3 Human Resources Management Group, Pride at Work, etc.
•Monitor quality indicators for the Human Resources team including regularly tracking, analyzing and reviewing HR metrics

Workforce Relations
•Provide guidance to the HR team and WCH managers on the interpretation and application of policies, collective agreement interpretation and legislation including communicating and implementing changes.
•Develop, recommend, implement and evaluate human resources and labour relations policies, systems, practices and procedures
•Manage and oversee hospital-wide programs to comply with changes in employment law, including Employment Equity, Health and Safety, Human Rights, and Employment Standards, etc.
•Develop and maintain a cooperative, effective relationship with the unions through regular communication with union leaders and their designates, promoting the efficient resolution of disputes and implementation of corporate change initiatives
•Lead labour relations activities including playing a leadership role in local collective bargaining and ongoing relationship management with union partners
•Prepare WCH response on a wide variety of employee relations issues and communicates them to management, unions and employees.
•Oversee and participate in interviewing parties, gathering evidence, conducting research, analyzing and preparing investigation reports determining findings, and making recommendations to resolve and remedy complaints
•Provides advice on complex performance coaching and counselling.
•Manage the performance process and provide guidance to the HR team in supporting managers in effectively and fairly addressing performance concerns. Escalation point for more complex or sensitive employee relations issues.

Employment Equity & Human Rights
•Lead the design and implementation of workforce relations and employment equity initiatives to ensure the effective management of programs and services that are aligned with the organization’s mandate and overall objectives, and responsive to the current and emerging workforce relations needs
•Leads the implementation of the HR Employment Equity Plan to ensure that WCH is an organization where staff and leaders feel a sense of inclusion and belonging
•Acts as the subject matter expert in creating training and awareness, in collaboration with Learning and Development, of employment equity, human rights, and conflict prevention policies and programs by participating in the development and delivery of all relevant topics such as Human Rights and Employment Equity programs and initiatives; including training content development for management and employees.
•Participate in the development and implementation of initiatives, including training, process improvements and conflict management strategies
•Utilize human rights knowledge and supportive approach to provide consultative advice to all levels of WCH staff, related to harassment, discrimination, accommodation and inclusion
•Resolve staff and leadership complaints of discrimination and harassment by conducting various forms of alternative dispute resolution, both informal and formal, including coaching, negotiation, mediation and investigation
•Analyzes and prepares human rights and employment equity reports, presentations, briefing notes on an ongoing basis, as required
•Undertakes frequent reporting activities with research and analysis as required and provides proactive advice and support in the implementation and sustainment of the HR Employment Equity Plan
•Keeps current on relevant Human Rights and Employment Equity legislation, jurisprudence, relevant areas of the collective agreements and corporate human rights and employment equity programs

Human Capital Planning and Talent Acquisition
•Manage the recruitment strategy and the talent acquisition function recommend creative and innovative ways to source, attract, and recruit a diverse pool candidates. Assist with high level recruitment as needed.
•Manage Human Resources and talent acquisition strategies to attract, motivate, develop and retain top talent
•Collaborate with the Director to create and promote a high level of public visibility for WCH as an employer of choice
•Overall responsibility and oversight for the organization’s new employee orientation programs

Operational Excellence

•Provides operational leadership to designated members of the Human Resources team regarding the delivery of Human Resources services including labour/employee relations, training, recruitment, workforce planning and organizational design
•Conduct HR related training and presentation to stakeholders. Facilitate Maintain regular team or 1 on 1 meetings with staff to remain appraised of issues and provide opportunity for guidance, development/coaching
•Oversee and participate in the onboarding, orientation and training for HR team members
•Ensures the development of relevant hospital policies, procedures and practices to meet hospital and department objectives
•Regularly review processes and practices with the mindset of continuous improvement using the PDSA approach. Recommend opportunities for increased efficiencies and cost savings
•Provide input into the HR budget and responsible for quality control and sign off on relevant paperwork and documentation. Review, interpret and analyze data and report results to Director
•Advise, counsel and act as a resource to staff, managers, supervisors and union partners on the application of human resources management procedures and programs



•Undergraduate degree in Human Resources, Labour Relations, Commerce, or another relevant field required
•Master’s degree in Human Resources, Business Administration or Industrial Relations preferred
•Professional certification (CHRP/CHRL) preferred
•Minimum of 10 years’ experience in progressive leadership role, with oversight and accountability for a team providing full scope of HR services in a fast paced, unionized organization
•Previous experience leading the collective bargaining process
•Considerable experience in human rights, employment equity, labour relations, talent acquisition and human capital planning within unionized public sector organization; healthcare preferred
•Demonstrated experience in alternative dispute resolution processes, and in undertaking harassment/discrimination investigations, drafting investigation reports, and recommending appropriate human rights interventions and remedies
•Knowledge and experience in applying relevant provisions of the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, the Workplace Safety and Insurance Act, collective agreements, human rights case law, and related legislation (e.g. Employment Standards Act)
•Experience in researching, developing and implementing equity, diversity and human rights-related projects, policy and/or education
•Strong relationship management skills with experience in partnering, influencing, coaching and building credibility with leaders and the HR team
•Strong change management skills with demonstrated ability to act as a catalyst for change within the operation
•Strong business acumen and issue resolution skills with the ability to deal with situations in an open, objective and flexible manner
•Highly developed communication, presentation and human relations skills, with the ability to communicate persuasively and effectively at all organizational levels
•Ability to exercise sound judgement and remain impartial
•Excellent analytical, mediation, negotiation and problem-solving skills and ability to work in a fast-paced environment
•Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
•Act as an advocate for safety and demonstrate principles, practices and processes that optimize a safe environment for all


Closing Statement 

Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.

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