Disability Management Consultant

Oakville, Ontario
$89,936 - $107,968
March 1, 2021
April 29, 2021
Employment Type
Full time
Designations Required/Preferred

Job Designation:                    Disability Management Consultant

Department:                           Human Resources                                                     

Salary Range:                         $89,936 - $107,968

Duration:                                 Permanent Full Time

Reporting to the Manager of HR Advisory Services, this position is responsible for managing an integrated disability management program that applies consistent principles and complementary process to all disability related benefits (short and long-term disability programs and WSIB). The Disability Management Consultant plays a critical role in providing a wide range of services and initiatives including disability management of complex cases, return to work, permanent/long-term accommodation, supporting wellness programming and disability related directives for all levels of the organization. This position assesses any barriers to a successful and timely return-to-work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan.

Job Responsibilities:

As the Disability Management Consultant, you will:

Manage complex cases in relation to disability management for both occupational and non-occupational claims while monitoring and ensuring an effective disability claims adjudication process for short term disability (STD) benefits is in place
Work closely with the town’s Disability Management Specialist and occupational medical consultant to assist in/manage the adjudication of all Town of Oakville STD claims
Develop and facilitate the implementation of individualized gradual return to work and permanent accommodation/alternative work processes for complex cases while collaborating with workplace parties to resolve barriers to successful and sustainable accommodations and return to work plans
Work proactively with and support managers in addressing return to work and workplace accommodation issues to ensure employees are productive and performing meaningful work
Provide daily supervision and act as the primary resource for the Disability Management Specialist, giving direction on overall guidance, workload management, difficult cases, workflow and processes
Provide client focused advice and expertise on Town of Oakville policies/directives for disability and accommodation
Assess when additional medical documentation is required and liaise with third party occupational health physician/consultant as needed
Identify, coordinate and manage the need for additional medical, psychological and functional ability assessments to confirm prognosis, suitability of RTW programs, and appropriateness of medical care received, as well as initiate process for any recommendations
Support grievance process and assist in the preparation of the management briefing documents for disability cases
Lead WSIB appeals and liaise with third party providers to assist with appeals as required
Assist in managing the relationship and contract for the Town’s LTD provider including the annual review process and collaborate with the Finance Department in the Town’s reserve process for LTD and WSIB
Interpret and instruct managers at all organizational levels on the application of collective agreements, labour legislation and arbitration awards with respect to disability management
Advise managers and members of Human Resources on employee and disability and attendance issues 
Plan and coordinate large and small-scale special projects as assigned
Provide trending reports to evaluate the success of return to work programs and oversee the compilation and analysis of statistical data
Monitor, research, analyze and report on changes in WSIB and Human Rights legislation, policies & trends for impact on the disability management program
Work in conjunction with the Senior Coordinator – Health & Safety to develop health education and wellness initiatives
Oversee the routine data input (Parklane) and record keeping to ensure timeliness, accuracy and privacy of information
Other duties, projects, as assigned (individual or group responsibilities)

Bachelor’s degree in a related field such as Disability Management, Human Resources, or a health-related area such as nursing, occupational health nursing, occupational therapy, physiotherapy, kinesiology, or chiropractic; a diploma may be considered in combination with extensive experience
Current designation as a Certified Disability Management Professional in good standing, or commitment to obtain certification within one year of employment
Minimum of 5 years of progressive and relevant complex disability management experience ideally in a unionized public sector environment, working with agencies such as WSIB, physician’s offices, insurance companies and health care and service providers
Previous experience managing presumptive WSIB claims and leading WSIB appeals
In-depth working knowledge of legislation as it applies to disability management such as the Ontario Human Rights Code, Occupational Health & Safety Act (OSHA), Workplace Safety and Insurance Act (WSIA), Employment Standards Act, 2000 (ESA), and Accessibility for Ontarians with Disabilities Act (AODA)
Leadership skills possessing sound judgment and ability to deal with and resolve escalated issues in a timely manner
Strong interpersonal, verbal and written communication skills and experience handling sensitive and confidential issues
Detail orientated and organized with a high level of accuracy
Collaborative work style with HR colleagues and clients that exhibits a solutions-oriented approach and self-motivation
Ability to set priorities, solve problems and meet deadlines under pressure and with minimum supervision
An equivalent combination of education and experience may be considered

In addition, your experience demonstrates ability in the Town’s Competency Profile for this professional level:

Strategic Thinking – innovating through analysis and ideas

Engagement – working effectively with people organizations and partners

Management excellence – delivering results through own work, relationships and responsibilities

Accountability and Respect – serving with integrity and respect

Core Knowledge Required for Success:

You are an experienced professional with a comprehensive knowledge of:

human resource policies, practices, trends, and legislation relative to Short Term Disability, Long Term Disability and WSIB claims including case management principles, Return to Work and claims reporting processes
collective agreements and unionized environments
statistical analysis
Parklane data systems
Microsoft Office applications including Word, Excel and Outlook
HRIS systems
Municipal government and service delivery
Corporate Values:

Teamwork, accountability, dedication, honesty, innovation and respect

We offer a progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things.

Applications for this position must be received at oakville.ca in the employment section no later than midnight on March 14, 2021. DATED: March 1, 2021 This job profile reflects the general details considered necessary to perform the principle functions and shall not be construed as an interpretation of all work requirements inherent in the job. Applicants are required to demonstrate in their applications and in the interview process that their qualifications for the positions match those specified. Applicants may be required to undergo a skills assessment and will be required to meet an interview threshold of 75%. We thank all applicants and advise that only those selected for an interview will be contacted.

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