Human Resources (HR) Advisor

internal posting

job title: Human Resources (HR) Advisor

job ID #: HR 21-0401

department: Human Resources

reports to: Director, Human Resources

salary range: Competitive

status: Full-time, permanent

hours: 37.5 hours per week

who we are

Sherbourne Health is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

As an urban health agency in downtown Toronto, Sherbourne provides holistic primary care and chronic disease management, mental health services, health promotion and education, and outreach and social supports. Sherbourne’s doors are open to everyone, with a focus on LGBT2SQ communities, people experiencing homelessness and newcomers to Canada, whose complex needs are often not met by traditional health care. Sherbourne combines high quality clinical care with responsive, culturally appropriate community development programs that bring low-barrier services to people in the surrounding communities who need it most.

Accredited with Exemplary Standing by Accreditation Canada, we are primarily funded by the Ontario Ministry of Health, our work is also supported by the Ontario Ministry of Children, Community and Social Services and the City of Toronto, and federally through the Ministry of Immigration, Refugees and Citizenship.

Rainbow Health Ontario (RHO) is a province—wide program of Sherbourne. RHO creates opportunities for the health care system to better serve LGBT2SQ communities. We achieve this through four main approaches: supporting practice and organizational change, influencing public policy, catalyzing research, and providing information and consultation.  

what we offer:

WORKING AT SHERBOURNE

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

We believe in work-life balance and offer:

• Four weeks of vacation per year (to start).
• A competitive salary Membership in Healthcare of Ontario Pension Plan (HOOPP).
• An extended healthcare and dental package.
• Long-term disability insurance.
• Life insurance.
• Four personal days per year.
• An employee assistance plan.
• Generous professional development plan: up to $1300 to be used towards learning activities and upto six fully paid professional development days per year – related to position/responsibilities.

Summary Description or Job's Main Purpose

Reporting to the Director, Human Resources you will provide exceptional professional services to develop and execute HR strategies focused on areas such as, development and administration of recruitment, employee relations,  compensation and benefits, wellness, disability management,  health and safety, policies, and procedures, and special projects. This is a fast-paced environment which requires the ability to manage multiple projects and juggle numerous HR responsibilities on a daily basis.

The incumbent in this HR role is a well-grounded mid-level HR Professional with a strong ability to motivate, inspire and persuade the organization and is relied upon for HR knowledge and expertise at all levels of the organization including providing support and advice to managers and employees on Human Resources programs and policies, to act as a liaison between the Union and the Employer on Labour Relation issues and to lead/ organize /coordinate organization-wide Human Resource initiatives.

responsibilities & tasks                                                                                                                     

As a Human Resources Advisor, you will be responsible for performing a diverse range of functions including but not limited to:

• Use a consultative approach and broad generalist knowledge to work directly with specific client groups to provide an experienced level of independent counsel, expert advice, high level of human resources consulting, coaching and leadership.
• Support on labour and employee relations matters and contribute to the continuous improvement of organizational performance that meets the needs of Sherbourne Health.
• Participate both straightforward and complex workplace investigations with respect to such issues as harassment, human rights code violations and employment complaints and recommend options for resolving issues.
• Participate in the discipline / termination discussions between manager and employee. Review past cases both internally and externally for best practice.
• Prepare for and assist with the grievance process up to and including arbitration. 
• Participate and support Health and Safety programs including WSIB claims management, and the offering of modified duties as needed, supporting employees in the return to work process, and Joint Health and Safety Committee support/participation.
• Participate in the development and implementation of Human Resources policies, procedures and programs,
• Assist with the recruitment process by reviewing hiring manager’s request to recruit and hire.  Assist with interviews on an as-needed basis. 
• Perform exit interviews to employees leaving the organization.
• Prepare reports, education and presentations related to key workplace relations issues to support organization continuous learning.
• Lead, develop and coordinate organization-wide HR programs as assigned.
• Develop, maintain and assess HR key data on on-going basis to identify quality improvement opportunities.
• Manage relationships with 3rd party providers for selected group benefit programs to ensure service level agreements are adhered to.
• Design and deliver education and communication materials to promote benefit programs.
• Handle complex benefits plans enquiries from stakeholders.
• Ensure cheques are received from employees on leave for their premium payments.
• Partner with the Director, Human Resources and client group to mitigate employee relation issues and determine corrective actions.
• Maintain complete confidentiality of all HR-related information.
• Process leave requests such as maternity/parental leave, medical leaves, leave of absence etc.
• Develop and deliver group and individual training/information sessions on SH’s Human Resources Information System (HRIS), Time and Attendance input system, benefits, policies, processes, procedures and mandatory trainings.
• Prepare and maintain seniority lists.

to thrive in this role, you’ll need 

education/experience:

• University or college degree/diploma in business administration, human resources, or related field.
• 3-5 years of previous HR experience, preferably in a unionized healthcare or not-for-profit environment.
• Ability to occasionally work outside regular hours or offsite training.

knowledge, skills, and abilities:

• Working knowledge of Human Resources related legislation including the Employment Standards Act, Labour Relations Act, the Ontario Human Rights Code, the Pay Equity Act, Occupational Health and Safety Act etc. are required.
• Analytical, planning, coordination, continuous improvement, problem solving, and organizational skills to respond and adapt in a changing environment and meet deadlines
• Ability to develop and write material for general correspondence reports and make recommendations on projects/research.
• Computer skills with ability to use software such as Microsoft Office, human resources information systems.
• Self motivated and able to work with minimal supervision
• Superior attention to detail.
• Ability to multitask and work with minimal supervision.
• Demonstrated ability to interpret and apply HR best practices, applicable legislation, policies, procedures and collective agreements.
• Experience generating and analyzing HR analytics to support decision making and planning.
• Strong organizational skills with the ability to prioritize competing demands and changing priorities while maintaining high degree of accuracy and customer service.
• Ability to facilitate small group discussions, develop and deliver training and make presentations.
• Demonstrated satisfactory work performance and attendance history.
• Exceptional client focus with an awareness of and sensitivity to diversity or sensitive situations.
• Fluency in spoken and written English, other languages an asset.

Working Conditions/Environment

This position requires working in a fast-paced environment.  Time management, multi-tasking, initiative, organization and prioritizing are essential.  Work is mainly performed in an office environment. Work outside of normal working hours may be required.

conditions of employment:

The standard work week is 37.5 hours.  Generally, they will work Monday to Friday during the day, however, work is occasionally required outside the normal daily routine. Some traveling may be required. The position requires diplomacy in dealing with many stakeholders and partners, considerable multi-tasking, setting priorities as needed, and comfort in working with clients who may present in crisis and be agitated or threatening at times. 

to apply:  Please forward a cover letter and resume together in one pdf document quoting Job ID # HR 21-0401 to myjob@sherbourne.on.ca by April 23, 2021.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                        KIND.                        REAL.                           OPEN.                               WE CARE.