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Business Partner, Volunteer Services - People and Culture

Employer
CPA Canada
Location
Toronto (City), Ontario
Salary
To be discussed
Closing date
Aug 17, 2021

View more

Sector
Not-For-Profit
Function
Talent Management / Workforce Planning
Job Level
Manager
Employment Type
Permanent
Hours
Full time
Designations Required/Preferred
None

About Chartered Professional Accountants of Canada

Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies, as it represents the Canadian accounting profession, both nationally and internationally. This collaboration allows the Canadian profession to champion best practices that benefit business and society, as well as prepare its members for an ever-evolving operating environment featuring unprecedented change. Representing more than 220,000 members, CPA Canada is one of the largest national accounting bodies worldwide.

The Opportunity

Reporting to the responsible Director, this position is responsible for the overall management and administration of the CPA Canada’s Volunteer program. This role leads the formation of Volunteer program best practices, including but not limited to the promotion of volunteering opportunities to the public and maintaining a positive image of the organization within the community.

In this role, responsibilities will include, but not be limited to:

Key Accountabilities:

  • Recruit, supervise and support volunteers to assist in the delivery of CPA Canada’s programs and services;
  • Assess skills, abilities and interests of volunteers to determine assignments to meet the needs of the programs and support meaningful engagement for volunteers;
  • Liaise with internal client groups regarding training and orientation of new volunteers;
  • Responsible for ongoing retention strategies, which include training and educational workshops for volunteers an employees who engage with volunteers, as well as coaching and mentoring;
  • Responsible for the production and distribution of regular electronic newsletters to outreach to community members and to recognize, inform and inspire current volunteers;
  • Responsible for planning, coordination and delivery of volunteer appreciation events;
  • Responsible for program promotion, including the development of materials, participation in internal and external volunteer fairs and community events;
  • Create and maintain database and report on program statistics;
  • Regularly review and update policies and procedures relating to the program, as well as the overall continuing development of the program;
  • Create and update program work plans, maintain and develop best practices;
  • Create and maintain an environment in which employee and volunteers can participate and deliver high-quality programs and services that is responsive to the needs of stakeholders and the community.

Qualifications

  • Post-secondary degree combined with a program management diploma or a certificate in Volunteer Management or equivalent combination of education and experience;
  • Progressive experience in volunteer management or working with volunteers and /or human resources management role;
  • Strong verbal and written English language communication skills, bilingualism considered and asset;
  • Ability to build rapport and maintain a high level of credibility and integrity at all levels of the organization;
  • Highly developed interpersonal skills sufficient to be viewed as one to whom employees from all levels can approach and discuss matters that may be confidential and sensitive;
  • Excellent written and verbal communication skills;
  • Demonstrating listening, consultation and conflict resolution skills;
  • Strong critical thinking, problem-solving and analytical skills;
  • Excellent time management and organizational skills with a proven ability to manage multiple projects, achieve results, work under pressure and meet tight deadlines;
  • Demonstrated ability to work independently but also to function in a team environment, to multitask and respond to changing needs.

What it's like to work here

CPA Canada is a great place to work with a diverse workforce and a commitment to health and wellness for its employees. The organization offers a flexible and balanced environment that allows individuals to maximize professional and personal development. CPA Canada employs over 400 people, with its headquarters in Toronto and regional offices in Burnaby, Ottawa and Montreal. Our technology-enabled culture is designed to attract qualified people and enable them to do their best work. Employee perks include competitive salaries and pension, a comprehensive benefits package, professional development programs, flexible working hours and opportunities to work from home, regular social events and a highly successful employee volunteer program.  CPA Canada is dedicated to continual improvement and building a high-performing, innovative organization that creates value for members and other stakeholders.

Organization values

We create a collaborative and constructive culture by:

 • Acting with Integrity • Fostering Excellence • Respecting Others • Working Collaboratively • Being Accountable

CPA Canada is committed to cultivating an inclusive, accessible environment, where each employee feels respected, valued and supported. All qualified individuals may apply online. If you require a disability-related accommodation to participate in our recruitment process, please note this in your application. We'll be happy to work with you to meet your needs. 

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