Operations Manager

Thunder Bay (City), Ontario
$55,000 to $62,000 per year + benefits
September 8, 2021
September 15, 2021
Job Level
Employment Type
Full time
Designations Required/Preferred

You are sincere in your passion to assist in the development of a skilled Indigenous workforce, through the provision of individual and community-based employment and training initiatives.  You have demonstrated experience in providing excellent customer service skills and excel at embracing diversity while establishing rapport with clients.  Your preferred post-secondary education in Business – Human Resources, Education or Social Sciences is complemented with related experience.  Ideally, you have previous experience in the delivery of Labour Market programs and services as well as being proficient in using Microsoft Office Products.

Anishinabek Employment & Training Services (AETS) provides education, training to employment programs and services to the on- and off-reserve members of nine participating First Nations.  AETS operates in conjunction with the Indigenous Skills and Employment Training Agreement to support the Indigenous Skills and Employment Strategy between Service Canada and the Anishinabek.

Under the direction of the Executive Director, the Operations Manager is primarily responsible for planning, organizing, and controlling the operations of AETS with the support of the direct reports including the Regional Officers and/or Employment Advisors.  Duties & responsibilities will focus on the following five functions:

  • Human Resources & Health/Safety
    • research, evaluate and implement and maintain a Human Resources Management System (HRMS) that includes confidential employee records, compensation and benefits, time management, performance evaluation, training, and professional development records, etc.
    • co-operate with the Executive Director and Legal Council on Human Resources related policies, protocols and correspondence as required and review, update and maintain all AETS Personnel policies
    • plan and manage recruitment and selection including job postings, the interview process, wage scales, orientation, and office assignment
    • conduct performance management including evaluations, wage increases, promotions, and disciplinary actions together with the Executive Director while also effectively managing employee issues, conflicts, and concerns as they arise
    • organization and succession planning of human resources including assessment of ongoing training needs and employee relations
    • manage administrative support and office services including coordinating and communicating office activities, job seeker and employer database processes, reception duties, shipping and receiving, contract management, supplies and stationery and general troubleshooting
    • liaise with TBPL staff as it relates to interactions and or shared processes with AETS
    • participate in monthly board meetings
    • oversee and manage leases, rent, utilities, building maintenance and other office requirements
    • Health and Safety related functions including policies and procedures, adherence to regulations, establishment of a health and safety committee, participation in health and safety meetings with the TBPL, maintaining the health and safety board, planning and arranging health and safety training, maintenance of records, etc.
  • Proposal Development
    • providing general assistance and support in facilitating the development, review, and editing of grant proposals to government agencies, foundations, corporate and business sources, and conduct follow-up
    • reviewing all external funding contracts, and ensuring AETS abides by contract stipulations
    • utilizing good judgement in co-operation with the Executive Director, to assess when AETS would make a recommendation for a funding submission(s) through the Board of Directors
  • Training
    • co-ordinating and collaborating with staff leads and/or Directors to determine demand driven training needs of AETS membership that will enhance employment prospects for membership
    • co-operating through organizational strategic partnerships with human resource professionals and/or related administrators to determine knowledge, skills, and attitudes required for planning human resource requirements
    • developing training programs with staff leads, partners and other stakeholders
    • providing advisory and guidance for training with staff leads as it relates to clients
  • Learning & Development
    • assisting staff leads in the delivery of learning and development programs, and ensuring adherence to an internal Research Policy
    • researching and implementing best practices through staff for ongoing excellence in learning and development programs
    • coordinating the promotion and evaluation of development programs through staff
    • assisting in the development of external inclusive organizational policies and procedures related to assessing and facilitating Indigenous learning and training needs through the performance of gap analysis, job analysis, appraisal schemes and regular consultations for the inclusion of Indigenous clients
    • monitoring learning and development programs must be developed with alignment to organizations and Indigenous client needs in a cost-effective manner, assessing the return on investment of all learning and development programs to ensure maximum benefit to the Indigenous client and the organization
  • Marketing and Communications
    • developing and implementing all marketing and communications strategies to inform clients, communities, employers and the general public of initiatives, programs and projects
    • executing a comprehensive and cohesive marketing campaign for all events, programs and projects
    • sustaining the brand integrity and strategically positioning the organization as a trusted source for employment and training knowledge and services while establishing and ensuring a status of excellence
    • maintaining consistent and cohesive messaging that speaks to the organization’s community at large
    • assisting in preparation of brochures, reports, newsletters, and other material that will enhance development of clients

Qualifications:  Post-Secondary Diploma/Degree in Business – Human Resources, Education, or a Social Science related discipline.  Experience in service delivery of labour market programs including training to employment programs; or a combination of education & training with minimum of 3 years related work experience in labour market program delivery.  Excellent interpersonal skills; a strong working knowledge of Microsoft Office; previous experience in working with First Nation clients; Must have a valid Class G Driver’s licence and willingness to travel.  A criminal record check is mandatory upon hire.

Interested candidates are invited to submit a cover letter including a salary range, resume and the names of three references by Wednesday, September 15, 2021, at noon (12:00pm) via aets@aets.org to:

     Recruitment Committee
     c/o Anishinabek Employment and Training Services
     285 Red River Road, Thunder Bay, Ontario, P7B 1A9

First Nation Citizens of the AETS nine member participating communities are encouraged to apply.  Applicants are asked to identify the First Nation community in the requested cover letter.

We appreciate your interest; however, only those interviewed will be notified.