Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
With the mobilization of our 2018-2022 Strategic Plan, WCH has entered an exciting phase of its history – strengthening its bond with partners and introducing a new and inspiring vision: Healthcare revolutionized for a healthier and more equitable world.
FOR EXTERNAL APPLICANTS ONLY:
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to the Hospital’s Occupational Health, Safety & Wellness department.
An exciting permanent full-time opportunity at Women’s College Hospital as a Manager, Labour Relations and Employment Equity exists reporting to the Director, Human Resources and Volunteer Services.
The Manager, Labour Relations and Employment Equity leads a designated HR team in the provision of advice and guidance with respect to services, policies, processes, programs and projects that support the employee life cycle. The incumbent collaborates with a variety of stakeholders proactively to develop and implement creative solutions aligned with the Hospital's mission, vision and strategic direction in support of the overall goal of transforming healthcare and co-creating best health possible through innovative care, research, policy, education and system solutions. Reporting directly to the Director, Human Resources and Volunteer Services, the Manager, Workforce Relations and Employment Equity provides oversight in the areas of Labour and Employee Relations, Employment Equity and Human Rights, Human Capital Planning and Talent Acquisition.
Summary of duties include by not limited to:
- Execution of HR strategies and goals, as set by the Director, focusing on operational excellence and client service
- Regularly review processes and practices with the mindset of continuous improvement using the PDSA approach. Recommend opportunities for increased efficiencies and cost savings
- Contribute to the implementation of the People Strategic plan within the organization with a focus on Human Resources strategies
- Plan, develop and monitor service standards and metrics for the HR team’s processes; reviews trends and develops and implements plans for process or performance improvement
- Management and mentorship of designated members of the HR team; set individual and team goals. Monitor individual and team performance and take action when required
- Develop, recommend, implement and evaluate human resources and labour relations policies, systems, practices and procedures
- Proactively lead the implementation of the People Equity Plan (with a focus on Employment Equity) to ensure that WCH is an organization where staff and leaders feel a sense of inclusion and belonging
- Undertakes frequent reporting activities with research and analysis as required and provides proactive advice and support in the implementation and sustainment of the People Equity Plan
- Acts as the subject matter expert in creating training and awareness, in collaboration with Learning and Development, of employment equity, human rights, and conflict prevention policies and programs by participating in the development and delivery of all relevant topics such as Human Rights and Employment Equity programs and initiatives; including training content development for management and employees
- Lead the design and implementation of labour and employee relations and employment equity initiatives to ensure the effective management of programs and services that are aligned with the organization’s mandate and overall objectives, and responsive to the current and emerging workforce relations needs
- Provide guidance to the HR team and WCH managers on the interpretation and application of policies, collective agreement interpretation and legislation
- Utilize human rights knowledge and supportive approach to provide consultative advice to all levels of WCH staff, related to harassment, discrimination, accommodation, and inclusion
- Resolve staff and leadership complaints of discrimination and harassment by conducting various forms of alternative dispute resolution, both informal and formal, including coaching, negotiation, mediation and investigation
- Manage the recruitment and talent acquisition strategies to attract, motivate, develop a diverse pool of candidates, and retain top talent
- Lead labour relations activities including labour management meetings, collective bargaining, grievances up to and including arbitration and ongoing relationship management with union partners
- Chair internal meetings involving multiple functional groups, including but not limited to meetings with Union partners and leaders
- Prepare WCH response on a wide variety of employee relations issues and communicates them to management, unions and employees
- Undergraduate degree in Human Resources, Labour Relations, Commerce, or related field required
- Master’s degree in Human Resources, Business Administration or Industrial Relations preferred
- Professional certification (CHRP/CHRL) preferred
- Minimum of 10 years’ experience in progressive leadership role, with oversight and accountability for a team providing full scope of HR services in a fast paced, unionized organization
- Previous experience leading in the collective bargaining process
- Sound working knowledge and experience with HR practices and principles including provincial legislation (Human Rights, Employment Standards, AODA, Health and Safety) Collective Agreement administration and the ability to effectively interpret and apply accordingly
- Strong relationship management skills with experience in partnering, influencing, coaching and building credibility with leaders and the HR team
- Strong change management skills with demonstrated ability to act as a catalyst for change within the operation
- Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
- Act as an advocate for safety and demonstrate principles, practices and processes that optimize a safe environment for all
- Considerable experience in human rights, employment equity, labour relations, talent acquisition and human capital planning within unionized public sector organization; healthcare preferred
- Demonstrated experience in alternative dispute resolution processes, and in undertaking harassment/discrimination investigations, drafting investigation reports, and recommending appropriate human rights interventions and remedies
- Knowledge and experience in applying relevant provisions of the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, the Workplace Safety and Insurance Act, collective agreements, human rights case law, and related legislation (e.g. Employment Standards Act)
- Experience in researching, developing and implementing equity, diversity and human rights-related projects, policy and/or education
- Highly developed communication, presentation and human relations skills, with the ability to communicate persuasively and effectively at all organizational levels
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.