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Human Resources Business Partner

VCA Canada
Calgary (City), Alberta or Ontario (remote)
To be negotiated based on experience
Closing date
Mar 19, 2022
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Who is VCA Canada:

VCA Canada Animal Hospitals is a family of over 130 small animal veterinary practices located across 5 Canadian provinces. Our team of over 4,000 associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of Caring For Life’s Greatest Companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities. 



This position may be located in ON or AB:

  • Ontario Remote (GTA/Ottawa/London) or,
  • Calgary (Hybrid)


The Role:

Reporting to the Associate Relations Manager and partnering with the Operational leadership team, the strategic HR Business Partner is responsible for identifying HR trends and developments to provide evidence-based approach to influence people strategies and recommend organizational enhancements aligned with operational goals and priorities.  Responsible for fostering collaborative relationships with Operational leaders and delivering people strategies. This position manages a support team of the HR Advisor, and the HR Generalist for the region. This position also assumes responsibility for working closely with the Associate Experience team to help champion HR and well-being programs within the region.


  • Provide day-to-day support, coaching and guidance to employees and managers on a wide range of human resources matters, including policy and legislation interpretation, workforce planning, employee relations, performance management, change management, employee engagement, communication and conflict management
  • Oversee the investigation process, reporting of incidents, and timely resolution of complaints
  • Works closely with GM’s/(S)ROD’s to develop and execute people planning and set goals around people results including recognition, retention strategies, meeting best place to work and well-being criteria

  • Contribute to building new programs and initiatives that will enhance the associate experience and business results

  • Present scheduled people metrics (monthly, quarterly, annually) and provide strategic advice on continuous improvement action plans and results versus prior year

  • Works with management and subject matter experts to develop and deploy training programs to address talent gaps

  • Understand and interpret employment legislation, including health and safety, employment standards, Human Rights specializing in ON legislation

  • Partner with HR Leadership to develop and maintain strong employment brand strategies

  • Coach leaders to inspire performance and acknowledge behaviours

  • Identify areas of opportunity within the organization and build and present recommendations for solutions


Education and Experience

  • Undergraduate degree in Management, Human Resources or related degree
  • CHRP and sHRBP are considered assets to this role
  • Minimum of 5 years in Human Resources Advisory role

  • Demonstrated ability to partner with leaders on organizational design and developmental plans for their teams

  • Excellent leadership and management skills

  • Strong associate and client experience focus

  • Experience in adult education including experiential adult learning, coaching, and outcomes assessment

  • Demonstrated ability to identify, analyze, and make recommendations based on HR metrics and correlated business results

  • Advanced communication skills (verbal, written, presentation) with the ability to interact and build relationships with all levels of associates and management

  • Demonstrated ability to resolve complex HR issues


Knowledge, Skills and Abilities

  • Exceptional interpersonal skills to facilitate successful working relationships with a wide variety of team members
  • Excellent written and oral communication abilities
  • Strong public speaking, presentation, and facilitation skills

  • The ability to work within a framework that requires enhancements

  • Exceptional organizational skills with the ability to manage competing priorities from multiple stakeholders

  • Ability to work independently with minimal supervision

  • Adaptable interpersonal styles when working with various levels of the business

  • Excellent attention to detail, analytical and problem-solving skills

  • Ability to travel up to 20%

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