Training Specialist

Summary of Position:

 

Responsible for the design and delivery of all training programs, inclusive of onboarding, back to basics, leadership, and other strategic training initiatives, with measurement of same.  Assessing training needs and building strategy to deliver both technical and leadership training is essential to this role.

 

 

 

Duties & Responsibilities:

 

       Develop Onboarding Process for ALL employees across the Group of Companies, with a focus on Sales

 

       Coordinate all training activities within the Onboarding Program onsite/virtual for remote locations

 

       Partner with Department Heads to design and deliver on department specific orientation

 

       Build and develop management training programs for front line Management

 

       Management of training budget

 

       Set training calendars

 

       Respond to ad hoc requests for training, i.e. Computer skills

 

       Manage any vendor relations that deliver inhouse training

 

       Partner with business leaders to assess training needs.

 

       Partner with HR team on talent assessment processes to support overall competency building

 

       Measure training success by tracking all training completion, certifications

 

       Initiate communication and complete check-in process with all new employees – evaluating 30-day reviews to consider further training requirements, by individual

 

       Build best practice processes for continuous improvement

 

       Work with sales leaders & district managers to set and achieve stretch goals and objectives, communicate, and measure same, and where not achieving, evaluate training solutions for improvement

 

       Partnered with HR, team, assist district managers with individual training needs to assist with performance improvements (Individual Development Plans)

 

       Develop and lead customer service training to achieve exceptional customer experience, communicate and measure

 

       Lead training discussions in both Sales and HR meetings

 

       Develop training methodologies that work best by individual teams or by content

 

       Develop ad hoc training as approved by SMT

 

       Participate with HR Team meetings/discussion on training improvement opportunities.

 

       Other duties as assigned by Director of Human Resources

 

 

 

Skills & Competencies:

 

 

 

       Customer Service Focus

 

       Communication

 

       Elevated level of Confidentiality

 

       Teamwork

 

       Presentation Skills

 

       Superior written communication

 

       Quality Orientation

 

       Time Management

 

       Adaptability and Flexibility

 

       Creative and Innovative Thinking

 

       Decision Making and Judgment

 

       Planning and Organization

 

       Problem Solving

 

       Result Focus

 

       Accountability and Dependability

 

       Ethics and Integrity

 

       Continuous Learner

 

       Technical Writer/Program Design

 

 

 

Qualifications:

 

 

 

Experience with Sales/Distribution business or similar required

 

Education in Training/Human Resources

 

3-5 years in a training role

 

Exceptional customer service skills

 

Engaging presentation skills at all levels

 

Demonstrated results and timelines achievement

 

Advanced presentation technology skills, i.e. PowerPoint

 

Ability to lead projects

 

Demonstrated business acumen

 

Administratively strong

 

Experience partnering with multiple teams/team leaders

 

Must be eligible for travel to remote sites – 20%

 

Coaching experience an asset