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Reporting to the Director, Human Resources, the HR Business Partner acts as a trusted advisor to employees and leaders of assigned business units within TMX by providing consultation and solutions on a variety of HR related matters. Additionally, the HR Business Advisor works in close partnership with the HR Centres of Excellence (Total Rewards, Talent Management, Talent Acquisition and Employee Communications) on various initiatives relating to: employee engagement, workforce planning, employee relations, talent management, succession planning, organizational redesigns, etc.

Key Accountabilities:

  • Build expertise and a deep knowledge of the business areas to create and implement people plans that enable the businesses to achieve their goals and objectives in adherence to our HR policies and programs
  • In partnership with the Director, Human Resources and HR CoEs, support the development, delivery and deployment of HR initiatives and processes including but not limited to:
  • Relationship Management
  • Business specific talent strategy
  • HR Consulting & Delivery of all programs
  • Employee relations
  • Employee terminations
  • Day to day coaching
  • Org Design / Job Design
  • Change Management
  • Team development
  • Act as subject matter expert and prepare and deliver presentations and materials for team meetings, town halls, workshops, board meetings, etc. as the need arises
  • Workforce planning (org design, needs forecasting, terminations and severance).
  • Ensures that the interests of employees and company are considered in accordance with HR policies and applicable employment legislation
  • Advise managers and employees on employee related issues (performance gaps, development plans, complaints, human rights issues, etc.).
  • Manage Year-end performance cycle including leading  calibration sessions and year end merit and bonus for assigned business portfolio
  • Builds expertise on TMX’s HR policies, programs and culture to respond to day to day employees and managers’ inquiries through our Service Now ticketing system.
  • Recommending and executing people plans ensuring leaders meet their strategic people related objectives while operating within TMX’s policies, and programs.
  • Works closely with external legal counsel on various employment files and partners with outplacement firms in addition to handling employee terminations.
  • Ability to interact with employees at all levels of the organization including senior executives, with comprehensive problem solving and solutioning skills.
  • Work with Talent partners to jointly address staffing gaps.
  • Ensures that the interests of employees and company are considered in accordance with HR policies and applicable government laws and regulations - i.e.: ESA, Human Rights Code.
  • Develops strong, positive relationships with HR (Total Rewards, Shared Services, Learning and Talent) to balance satisfying business requests and adherence to our HR policies and programs.

Must Have Skills 

  • Post-secondary education in Human Resources Management or equivalent employee relations experience required.
  • Minimum 7 years progressive HR experience with demonstrated knowledge in the area of client relationship management required
  • Technologically proficient and ideally has experience with the Google Suite and Workday
  • Achievement of CHRP designation or post-graduate degree preferred.
  • Positive, “can do” attitude, willing to learn and contentiously improve to build relationships and functional expertise.
  • Able to engage with senior levels within the organization with strong client leadership skills by taking a consultative, mutual problem solving approach
  • Exceptional verbal and written communication skills; able to present at town halls, and write clearly and succinctly to internal and external recipients.
  • Is a team player, focused on building excellent relationships with a willingness to work in partnership.
  • Excellent organizational skills, able to multi-task and work under pressure to meet deadlines.
  • Comfortable with ambiguity and an environment that has regular change
  • Strong integrity with the ability to maintain confidentiality and manage highly sensitive information.
  • Demonstrated ability embracing new technologies, quickly learning and mastering applications.
  • Is a change champion, able to adapt to changing ways of work.
  • Strong analytic skills and superior ability to problem-solve.
  • Exceptional commitment to customer service with a strong sense of urgency.
  • Highly motivated, self-starter, requiring little direction.
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