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Pension and Benefits Coordinator

Waterloo Regional Police Service
Cambridge, Ontario
2022 Salary: $81,162.32- $95,485.08
Closing date
Dec 26, 2022

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With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS)
requires a Permanent Full-Time Pension and Benefits Coordinator. The WRPS delivers exceptional
police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous
community in Southern Ontario that offers the unique combination of a growing urban centre
surrounded by four rural communities. You will work in a community proud of its diversity, and within
an organization focused on its people.

As the Pension and Benefits Coordinator…
You Will:
• Provide guidance and support for a variety of client inquiries including pension and benefit plans,
leave of absences, retirement and resignations. Interpret benefit policies and plans and provide
information and guidance to supervisors and employees regarding employment standards and
related collective agreement provisions as they relate to benefit and pension plans;
• Take appropriate action to direct or address escalated benefit issues; research, troubleshoot and
provide timely resolution;
• Process all pension and benefit plan entries, including, but not limited to, enrolments, changes,
leave of absences and terminations;
• Audit the payroll system to ensure benefit premium arrears due to maternity/paternity leave, leave
of absence, benefit corrections, etc. are correct and paid through the Human Resources Information
System (HRIS) system;
• Coordinate and administer leaves of absences such as, maternity and parental leaves and other
leave types;
• Track hours for part-time and temporary full-time employees to determine pension eligibility in
accordance with plan terms. Offer pension membership to part-time staff who qualify in accordance
with OMERS criteria. Communicate with employees directly to exchange and provide information as
required and to ensure OMERS documentation is completed;
• Provide information to employees regarding their retirement entitlements, obligations and OMERS
past service buy-back quotes; process associated documentation including calculating sick and
vacation payouts and OMERS pension quotes;
• Maintain an address list of retirees to provide to the Retired Members Association;
• Calculate retired members’ dental premium coverage amounts to be sent to Regional Finance for
• Implement and communicate existing policies/processes and provides input for revisions;
• Deliver and facilitate benefit education group sessions, including hosting benefit engagement
forums, information sessions and events;
• Implement and maintain all aspects of the Group Registered Retirement Savings Plan (GRRSP) program including promotion, enrollments, payroll deductions and liaises with GRRSP provider;
• Following collective agreement ratifications, implement applicable changes into the HRIS and audits insurance carrier changes. Work in collaboration with Manager and benefit provider to update benefit contracts in accordance with collective agreement changes;
• Accountable for providing essential input for identifying and actively participating in continuous improvement initiatives within established area of responsibility to support providing excellent customer service;
• Implement and maintain related statistical data and reporting; responsible for reviewing metrics and taking action to ensure the standard is achieved or to improve from the established standard;
• Document and maintain procedures and work instructions. Identify process improvements and assist in implementing any process changes;
• Perform regular audits to ensure accurate set up of pension and benefit plans;
• As requested by insurance companies and lawyers, access confidential information from employee files to complete documents used for legal purposes or court proceedings, in accordance with mandated timelines;
• Maintain file systems and performs other administrative duties as required;
• Work with Manager to review and conduct benefit cost and activity metrics to identify trends and cost containment strategies; and
• Perform other related duties as assigned.

You Have:
• Knowledge of the practices, principles and procedures related to employee and benefit administration, pension programs and other benefit administrative functions;
• University degree in Human Resources, Business Administration, or related field;
• Minimum 2 years’ experience performing pension and benefits administration. Experience administering the OMERS pension plan is considered an asset;
• Pension Plan Administration Certificate (PPAC) is considered an asset;
• Certified Employee Benefit Specialist Certificate (CEBS) is considered an asset;
• Knowledge of time and attendance applications in order to inform members of projected accrual entitlements;
• Knowledge of benefits administration policies and procedures, the Employment Standards Act, comprehensive knowledge of OMERS regulations, the Income Tax Act, WRPS collective agreements and benefit provider provisions for collective agreements, including benefit and pension coverage issues relating to retirees reflective of the period in time of retirement;
• Intermediate Microsoft Office skills with emphasis on Excel for data manipulation and analysis. Previous experience using software such as Adobe Acrobat, Banner, Crystal Reports and human resources information systems;
• Knowledge of WRPS organizational structure, chain of command, branch functions and related paper flow processes;
• Must possess exceptional organizational skills with the ability to prioritize, multi-task and meet tight time frames within a fast-paced environment;
• Prior related experience within a unionized environment an asset; • Analytical skills to identify issues and inefficiencies, examine large and/or incomplete data sets, draw conclusions and make recommendations; • Communication and presentation skills in order to develop and conduct information sessions, training, and presentations and to respond to inquiries from management and staff;
• Interpersonal and customer service skills to clearly and concisely provide explanations and information to police members and their family members in sensitive situations, by probing to obtain sufficient information to explain collective agreement benefit entitlements, while being mindful of privacy and access issues; to provide assistance to others; to draft routine correspondence; and to represent the police service in a positive, professional manner;

You Are:
• Able to reference Pension Benefits Act, OMERS Act and Employment Standards Act, including senior officer, uniform and civilian collective agreements, letters of understanding, group benefit entitlements, RRSP legislation, and benefit coverage issues, following clear instructions to provide information, process benefit claims and consistently perform data entry functions, complying with the Records Retention Schedule and the Municipal Freedom of Information & Protection of Privacy Act;
• Able to identify, resolve and troubleshoot employee benefit, contractual and computerized related discrepancies and issues;
• Able to clearly articulate recommendations and concisely present data/information to Senior Leaders, external parties, and internal members;
• Able to meet the testing and police security requirements;
• Able to maintain a high level of confidentiality of sensitive information and exercise discretion; maintain confidentiality of sensitive information; and
• Able to participate as an effective team member and to support and project values compatible with the organization.

Why join WRPS?
• Ongoing professional development
• Excellent benefits and pension
• Dynamic, exciting work environment
• Strong, supportive leadership
• Employee fitness and wellness programs
• 2022 Salary: $81, 162.32- $95,485.08

If you’re interested in this position, please apply online by November 9th 2022 at 3pm.

Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.

As a condition of employment all new members of the Waterloo Regional Police Service are required to provide proof of full vaccination, prior to commencing their employment, for any virus or communicable
diseases arising from a declared pandemic/epidemic (e.g. Covid-19), and must do so for any vaccinations required after their first date of employment. Applicants who are not able to be fully vaccinated as a result of an accommodation requirement pursuant to the Ontario Human Rights Code, are required to disclose this to the Human Resources Advisor coordinating the hiring process, and to provide any information requested in support of an exemption request.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at
Diversity through inclusion – we are an Equal Opportunity Employer.

We thank all applicants; however, only those selected to move forward will be contacted.

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