Senior Director, People and Culture

Consider this exciting opportunity to be part of an innovative, social impact organization where you can harness your skills to create positive impact. The Senior Director, People and Culture for COSTI Immigrant Services - a Canadian leader in settlement and social impact services - will assume overall management of the Human Resources department. The Senior Director will lead human capital growth and development across the organization. The incumbent will ensure that human resources strategy and practices align with COSTI’s mission, values, and direction. COSTI is a not-for-profit organization that employs approximately 500 individuals, in a unionized setting. The Senior Director shall provide leadership and address organizational needs and challenges and will work closely with the senior leaders and staff across the organization to ensure equity, diversity, and inclusion practices and principles are the foundation of recruitment, retention, development, and transition of staff. The incumbent shall make talent development, employee engagement and an inclusive and healthy workplace culture a priority.

Reporting to the Chief Executive Officer of COSTI, the Senior Director, People and Culture shall lead a team of human resources personnel, including the Director of Talent Acquisition and Labour Relations, who are responsible for overseeing the full range of human resources services such as employee/labour relations, compensation and benefits, health, safety & employee wellness, recruitment, and retention, etc. The incumbent is a change ambassador who ensures union and nonunion talent, resources, budget, innovation, and succession planning are part of strategic planning across the organization.

DUTIES and RESPONSIBILITIES: Equity and Inclusion, Workplace Culture:

• Ensure policies and practices embrace COSTI’s overarching pillar of being an inclusive, equitable and engaged employer and providing a workplace culture based on COSTI’s values, with compassion for our clients being a driving value for our work.

• Develop a talent management strategy including recruitment, retention, and promotion.

• Develop strategies and programs to promote an inclusive, engaged, healthy and positive workplace culture.

• Develop metrics to assess the success of COSTI as an equitable and inclusive organization.

• Plan and oversee training and development programs for the development of employees. EMPLOYMENT OPPORTUNITY Accelerating Engagement

• Act as a critical advisor to the HR Committee of the Board of Directors and to the CEO.

• Develop strategic plans and policies around recruitment, training, compensation, benefits, etc. Performance Management

• Develop multi-year workforce plans with senior leadership that are based on current and future needs of the organization, align with the organization’s strategic plan as well as funding projections.

• Develop enterprise-wide performance planning processes based on organizational targets and priorities.

• Develop employee business continuity and succession planning strategies and plans.

• Oversee recruitment, training, supervision, and evaluation of staff. Organizational Development and Culture

• Drive cultural transformation and employee engagement across the organization.

• Develop and monitor strategies to develop and maintain a healthy workplace culture including strategies, programs, and initiatives related to employee communications, engagement, and relations across all COSTI’s programs and services.

• Evaluate HR department procedures to streamline and/or automate processes, improve customer service, reduce paper-flow, and improve human resources data management.

• Develop proactive and positive labour relations strategies and programs, including grievance handling, leading collective bargaining and negotiations, mediation and arbitration, and conflict resolution skills

QUALIFICATIONS:

• Bachelor’s Degree in human resources, Organizational Development, Business Administration, or other similar area of study.

• Certified Human Resources Leader (CHRL) designation or equivalent.

• Minimum 10 years’ experience in human resources management.

• Work experience with organizations with multiple sites and across program areas with an emphasis on employee engagement and employee experience, organizational effectiveness, equity, diversity and inclusion or other related human resources disciplines.

• Senior experience in equity, diversity and inclusion policies, programs and practices and hands-on experience in creating a positive, engaged workplace culture.

• Senior leadership experience in labour relations, including managing in unionized settings, grievance handling, collective bargaining and negotiations, mediation and arbitration, and conflict resolution skills.

• Experience assessing salary and benefits administration plans and programs.

• Experience developing performance plans and measuring performance indicators.

• Experience in the non-profit sector or public sector preferred.

• Outstanding listening, collaboration and team-building skills that facilitate coordination, consensus, and cooperation. “We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.” COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions. Accelerating Engagement

• Demonstrated ability to influence, consult, and negotiate. Ability to build consensus.

• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption