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Human Resources Associate

Employer
City of Guelph
Location
Guelph, Ontario
Salary
$55,200 - $69,000 per year.
Closing date
Jan 2, 2023

View more

Sector
Government and Public Sector Agencies / Commissions
Function
Administration
Job Level
Clerk, Assistant, Coordinator
Employment Type
Permanent
Hours
Full time
Designations Required/Preferred
CHRP

Human Resources Associate When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

The Opportunity Resumes are being accepted for the position of Human Resources Associate within the Human Resources Department.  Reporting to the HR Manager, Labour Relations and Customer Service, the successful candidate will provide exceptional first-line customer service assistance to employees, leaders, applicants and the general public regarding general human resources matters. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Your role

  • Provide front line (in person, phone, email and social media) customer service to all leaders, employees and the general public.
  • Provide information and answer questions regarding the application of human resources policies/procedures, collective agreements etc. to all employees and leaders; referring questions or concerns requiring policy interpretation to a Human Resources Advisor or Labour Relations Advisor, as appropriate.
  • Respond to all myHR inquiries via email, phone or face to face.
  • Support the Human Resources Advisor or Labour Relations Advisor with various functions including unionized recruitment, labour/employee relations, and corporate human resources policies/procedures.
  • Coordinate, implement and provide support for all recruitment software systems such as iCIMS (Applicant Tracking System) and JD Edwards (Human Resources Information System). Administer the internal and external webpages for the division and perform basic content maintenance and updates as required
  • Ensure proper recording, routing, retention, storage and/or disposition of all documents received, in accordance with established policies and procedural guidelines.
  • Assist with onboarding for new employees.
  • Maintain high quality standards in the delivery of internal Human Resources services.
  • Develop standard operating procedures.
  • Administer and oversee the Cherwell HRSM application.
  • Monitor and report on metrics for labour relations and customer service division.
  • Perform miscellaneous job-related duties as assigned.

Qualifications

  • Experience related to the duties above, normally acquired through the completion of post-secondary education in Human Resources or a related field and experience with providing recruitment support in a unionized environment. Candidates with an equivalent combination of education and experience may be considered.
  • Experience in providing customer service support to employees and/or the general public via phone, email and in person.
  • Understanding of general HR procedures and practices including but not limited to: handling of confidential or sensitive information, recruitment and labour relations.
  • Superior customer service and interpersonal skills including the ability to effectively communicate and work collaboratively with a wide range of individuals including employees, agencies, external contacts and the public.
  • Excellent organizational skills with the ability to manage multiple tasks in a demanding environment.
  • Self-directed, well-organized and proactive individual.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Knowledge of relevant employment legislation including Employment Standards and Human Rights.
  • Ability to maintain accuracy and work quality standards.
  • Ability to work effectively in a team environment.
  • Experience with Microsoft Office (Word, Excel, PowerPoint & Outlook).
  • Experience with HRIS software such as JDEdwards, and applicant tracking systems for recruitment would be an asset.

Rate

$55,200 - $69,000 per year.

How to apply

Qualified applicants are invited to apply using our online application system by Sunday, November 13, 2022. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

Please visit the job posting listed on our careers page and click on the “Apply for this job” button. Instructions will follow.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

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