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Employee Relations Specialist

Job Title: Employee Relations Specialist

Employee Group: Non-Union

Department: Human Resources

Reports To: Manager, Human Resources   



Purpose of the role: Reporting to the Human Resources Manager, the Employee Relations Specialist is a strategic and trusted advisor, responsible for executing HR strategies focused on talent management, workforce planning, employee engagement, and employee and labour relations.

The Employee Relations Specialist plays an integral role in supporting the organization’s leaders in integrating Human Resources best practices and programs into their business. This role provides full-spectrum Human Resource support ranging from employee/labour relations, leave management, workforce planning, and talent management support to leaders. The role is critical in executing our people initiatives, providing outstanding internal customer support, and driving HR functional excellence and process improvement.

The Employee Relations Specialist cultivates our culture, mission, vision and values of St. Joseph's Lifecare Centre as well as its established goals, objectives, and policies. The role will be a strategic partner and embed people strategies into organizational initiatives and provide professional HR guidance to leadership with the objective of adding value to the organization.



Key Accountabilities & Success Criteria:

  • Act as a trusted advisor to leaders providing advice and guidance on all people-related matters.
  • Foster and maintain strong internal relationships with leaders, unions and stakeholders.
  • Support the implementation of programs and processes aligned with the people plan.
  • Act as an investigator in the complaint management process, including performing routine workplace investigations and making recommendations for resolution.
  • Support and guidance provision for policy, collective agreement and procedure interpretation and implementation ensuring compliance with applicable legislation and regulations.
  • Provide coaching, counselling, guidance and resources with regards to performance management, grievance handling and attendance management.
  • Support accommodation, disability management and wellness in the management of human resources within the organization.
  • Support the recruitment, retention and compensation functions.
  • Act as a lead providing subject matter expertise for specific Human Resources functions including diversity and equity.
  • Support routine and ad hoc data collection and reporting to be used in strategic planning and board reports.
  • Conduct research on Human Resources practices and share learning and practices with leaders and the organization
  • Develop and implement Human Resource training/education programs and procedures in collaboration with other HR team members.
  • Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJLC
  • Promotes an environment that encourages and supports change using change leadership theory

This position may be required to perform additional related job functions beyond this description.


  • Bachelor’s degree in Business Administration, HR management, related field or equivalent experience.
  • Certified Human Resources Professional designation (CHRP) an asset.
  • Minimum of 3 years’ experience in Labour Relations, preferably in a healthcare setting.
  • Experience in a unionized environment.
  • Expert knowledge of Human Resources policies and procedures, and employment-related legislation (Labour Relations Act, Pay Equity Act, Human Rights Code, Occupational Health and Safety Act, Workplace Safety and Insurance Act, Employment Standards Act, Hospital Labour Disputes Arbitration Act etc).
  • Experience in areas of grievance handling, conflict management, discipline and discharge, accommodations/modified work placements and attendance management as well as talent development (recruitment, recognition, performance management).
  • Knowledge of organizational development and change management theories and practices
  • Strong coaching, strategic advisory, conflict resolution and facilitation skills
  • Strong organizational skills, presentation skills and analytical skills.
  • Demonstrated ability to exercise tact and sound professional judgment when responding to matters concerning sensitive personal information and confidentiality. 
  • Advanced computer skills and knowledge working in Excel, Word, Outlook, HRIS and other HR tools and systems.
  • Demonstrated commitment to excellent customer service when interacting with employees, leaders, patients, families, colleagues, and physicians.
  • Demonstrated commitment to providing values-based, service-oriented and collaborative partnerships.
  • Ability to think critically and anticipate issues before they arise, and proactively suggest long-term solutions to a variety of stakeholders

St. Joseph’s Lifecare Centre Brantford recognizes the importance of immunization to protect our residents, staff, and others from COVID-19. As such, subject to any verified medical exemption or accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

St. Joseph's Lifecare Centre appreciates all responses. However, only candidates under consideration will be contacted.

St. Joseph’s Lifecare Centre Brantford is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph’s Lifecare Centre Brantford is committed to creating a barrier-free, accessible organization, utilizing a collaborative approach in supporting persons with disabilities during the recruitment, assessment, selection, hiring, and the ongoing employment life cycle. Upon individual request, the Health Centre will endeavor to remove any barrier to the employment lifecycle to accommodate those employees with disabilities. Should any employee require accommodation through the employment lifecycle, please contact Human Resources.



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