Director, Human Resources

123Dentist is Canada's oldest and largest dentist-owned network of dental practices with more than 425 locations nationwide and more than 5,000 employees and growing. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement. By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist!

Due to our tremendous growth, we are seeking an experienced Director of Human Resources to join our team in this new opportunity and make an immediate impact. This role will be based in Toronto, ON.

Job Overview:

Reporting directly to the Vice President, Human Resources, you will be responsible for assisting in Strategic HR planning, administration, and in collaboration with the VP of HR, assisting in leadership and implementation of HR practices. The position is responsible for managing all aspects of investigations and complaints of Bullying and Harassment. This position will oversee the HR Department on the West and East Coast on a daily basis with the ability to understand the day-to-day HR Department administration.

Responsibilities and Duties:

• Oversee investigations and bring any complex situations to the attention of the VP of HR
• Oversee HR analytics and metrics to be provided to the VP of HR and develop new metrics as required
• Oversee terminations to ensure progressive discipline is followed and bring forward any final terminations to the attention of the VP of HR
• Assist with dealing with lawyers for legal cases as required
• Oversee the updating of policies as required and training of such
• Ensuring onboarding and offboarding processes are up to date
• Mentor, coach and support the HR team
• Assist the VP of HR in mitigating risk where necessary
• Accomplishes special project results by identifying and clarifying issues and priorities
• Supports management by providing human resources advice, counsel, and decisions
• Employee relations
• Oversee employee health & safety and related safety issues
• Recommends process improvements to VP of HR
• Standardizes processes to ensure simplification for operations and other team members
• Gather and analyze statistical data to determine trends and projections
• Develop, implement, maintain, distribute, and evaluate OH&S as well as HR standard operating procedures, documents, and forms
• Maintain the accuracy and integrity of the HRIS database and human resources files
• Produce and maintain accurate reports, records, and files
• Lead by example and manage department staff including orientation, training, performance management, and daily supervision
• Provides leadership to build knowledge based and agile teams through coaching guiding and modelling key behaviours to encourage dialogue, problem solving and resolution to workplace issues
• Oversees the designated team to successfully provide expert counsel, high quality services, act as a business partner, and to embody and support 123Dentist values
• Supports the VP of HR on strategic leadership and the planning, development and management of the overall HR strategy, goals and objectives 
• Other duties or projects as assigned by the VP of HR

Accountabilities:

• Build and maintain strongly influential working relationships with all client areas, including senior leadership, to enable effective service delivery with high trust, credibility, and influence
• Build and maintain effective partnerships with HR, recruitment and payroll colleagues including subject matter experts
• Facilitate teamwork and constructive working relationships within client areas, including use of conflict resolution techniques where appropriate

Education, Credentials, Qualifications:

• Bachelor’s degree required, preferably in human resources or business-related field
• Designation in HR (CPHR, CHRL CHRP or equivalent)
• 8+ years of experience as a HR Leader, including experience as a HR Generalist
• Proven track record of leading a team of diverse HR professionals
• Solid multi provincial experience in Employment Standards and Employment Law knowledge

Required Skills & Abilities:

• Intermediate to advanced skills in MS Office including PowerPoint
• Strong analytical and problem-solving skills with the ability to develop comprehensive and strategic solutions to complex cases
• Strong customer service mindset
• Excellent interpersonal and coaching skills with an ability to adapt and interact at all levels
• Solid understanding of HR practices and processes, and attention to detail
• Strong investigation techniques, risk analyses, and reporting and analytics
• Ability to multi-task at all times in a fast-paced environment
• Strong interpersonal skills with knowledge and experience in consulting and facilitation, with the ability to assess leadership team capabilities and influence leaders to align with strategic HR goals
• Strong organizational skills, ability to meet deadlines, and attention to detail
• Ability to maintain confidential information and exercise discretion

Working Conditions:

• Flexibility to meet deadlines and deliverables
• Ability to adapt to a changing and growing business environment
• Travel will be required

123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.