Bilingual Human Resource Manager

The Bilingual Human Resource Manager is a Business Partner role that provides HR leadership across all lines of business within the Ottawa Region of Aramark Canada. Based in Ottawa, geography includes Ottawa.

As a day-to-day partner with the business, the Bilingual field HR Business Partner works with District Managers and their teams, providing HR leadership, expertise and support in the areas of engagement, change management, employee and labour relations, talent management, workforce planning, recruitment, performance management, leadership development, and HR policy administration and compliance.

The successful candidate will report to the Director of Human Resources (Central & East), with a dotted line reporting to the District Managers in the Ottawa Region. This position also has some team members reporting to them.

Job Responsibilities

Recruiting, Selection and Retention

• Develop recruitment and retention strategies of hourly associates.
• Strategically build regional specific guidelines to source for talent for eg: partnering with communities, associations, building local networks etc.
• Support operations with hourly hiring specifically when there is an urgency and / or high-volume recruitment  
• Partner with TA COE for the recruitment of salaried employees
• Analyze exit interview trends and develop action plans
• Partner with managers to build onboarding and training plans for new hires

Employee and Union Relations

• Ensure compliance with all applicable Federal and Provincial Employment legislation
• Ensure collective agreement terms and conditions are followed and provide guidance to managers on interpretation of collective agreement
• Provide information and assistance in collective agreement negotiations
• Provide counsel on progressive discipline and performance management issues
• Conduct Investigations (Hotline, Human Rights, BCP Violations, associate complaints/issues), develop and implement recommendations
• Implement, communicate and ensure compliance to all company and client policies and procedures

Health and Safety

• Ensure operations managers and supervisors adhere to all OH&S programs, policies and practices and provide adequate training to all associates
• Ensure all required Joint Health and Safety Committee activities are conducted e.g. committee meetings, accident investigations, etc
• Provide advice on claims management and return to work for occupational and non-occupational injuries and illnesses 

Talent Management:

• Participate in succession planning and workforce planning initiatives 
• Provide direction and guidance to management to enhance staff performance and support employee development
• Assist in salary review process for all non-union and union hourly and salaried associates
• Provide leadership and facilitate activities that will build and enhance employee engagement and retention
• Actively participate in People Planning initiatives to ensure assigned portfolio has appropriate bench strength for projected growth
• Promote, educate and support training on our Diversity, Equity and Inclusion initiatives

Qualifications

• Bachelor’s degree in Business Administration, Human Resources or equivalent is required
• A minimum of 5 years’ experience in a Human Resource Generalist role
• Bilingual (English and French): Fluent in written and spoken French is required 
• Experience in Food Service Operations is an asset
• Human Resource experience must include employee/labour relations 
• Strong integrity with ability to maintain confidentiality and manage highly sensitive information
• Professionalism and diplomacy with all levels of the organization.
• Presentation skills for general orientation and training
• Strong analytic skills and problem-solving ability
• Superior written and verbal communication skills
• Highly motivated self-starter
• Proficiency in all Microsoft Office applications is desired.
• Travel is a required part of your role, anywhere from 3-4 times every week: situational and dependent on business account.  
• Must own a vehicle and have a driver’s license in good standing