Manager, People Services

MANAGER, PEOPLE SERVICES

CONTRIBUTING TO THE CMPA

The People & Culture department is responsible for developing and implementing the People Strategy, which sets the foundational building blocks for modernizing the employee experience, cultivating the CMPA’s organizational culture, and transforming our approach to talent management. The department has accountability for creating an employee experience in which the CMPA’s people are inspired, connected and empowered to bring the Association’s vision, mission and strategic plan to life in service of our members and the Canadian healthcare system. 

POSITION OVERVIEW

Reporting to the Executive Director, People and Culture, the Manager, People Services leads a team of professionals who deliver core HR operational services and advice to the Association’s leadership team and workforce.

The Manager is responsible for service delivery in the areas of talent acquisition, onboarding, internal talent movement, day to day salary administration, job design and slotting, employee performance management, employee recognition, employee relations and workplace investigations, and leave and disability management administration. In addition, the Manager is responsible for designated HR cyclical program delivery and administration, compliance-based policy development, employee data and records, the tracking and monitoring of HR operational metrics, and the effective use of HR systems for core service delivery to the business.

The Manager establishes priorities and objectives, drives process efficiency and service delivery improvement initiatives, supports effective workflow and workload distribution, and oversees the activities in support of day-to-day operations within the People Services team. In addition, the incumbent collaborates with centres of expertise in Total Rewards, Talent Management, Organizational Learning & Collaboration, and Organizational Change in the delivery of programming and operational services.  

POSITION ACTIVITIES

• Lead and empower a team of HR professionals and provide them with the tools and resources they need to implement team priorities and objectives, and support them in their continued growth and development.
• Promote effective workflow and workload distribution within the team.
• Lead the hiring process and onboarding for direct reports.
• Establish objectives and learning plans, provide ongoing feedback and coaching, and prepare performance reviews.
• Act as a second-level resource for approvals and/or issues that require escalation, including HR policy interpretation, employee relations, salary assessments, disability management and accommodation, and job analysis and slotting.
• Lead and/or coordinate workplace investigations with the assistance of external investigators as required.
• Accountable for the accuracy and integrity of HR data and system transactions, including ensuring processes for quality assurance and approvals.
• Identify, oversee and implement initiatives that improve team effectiveness and operational processes, including collaborating with technical staff to plan for HR system updates and enhancements to existing core HR business processes.
• Oversee vendor relationships for applicant tracking system, LinkedIn Recruiter and Career Site, HR Downloads, DocuSign and other designated HR systems.
• Partner with colleagues within the People & Culture leadership team to ensure alignment of goals, coordination and integration of HR advice, services and solutions, and a healthy and collaborative work culture across the People & Culture team.
• Collaborate with the Talent Management team on organizational design projects.
• Oversee the delivery of designated cyclical HR programs, e.g. new employee/people leader orientation, employee recognition, compliance-based learning (e.g. workplace violence and harassment prevention, etc.), flexible work arrangements, including associated events, communications, learning and program administration.
• Work in collaboration with the People & Culture leadership team to plan for and deliver people strategy policies and programs that enable employee attraction, retention and engagement, employee well-being, and equity, diversity & inclusion.
• Ensure equity, diversity and inclusion (EDI) principles are embedded within programs, processes and services that support the employee life cycle.
• Lead various EDI initiatives to support the Association’s EDI strategy, including executing recruitment strategies to enhance the diversity of the CMPA’s workforce; supporting the development and movement of diverse talent across functions and business areas; and enhancing inclusive hiring and promotion practices for underrepresented or marginalized groups at all levels.  
• Create, monitor and maintain HR legislative and operational policies within the People Services domain. 
• Establish processes to track, monitor and report on HR operational metrics to inform People & Culture work
• Working in collaboration with the People & Culture leadership team, monitor team achievement against the People & Culture annual operational plan, budget and quarterly reports.
• Participate as a member of leadership forums and take part in other intra/inter-departmental committees/meetings, as appropriate.
• Maintain up-to-date knowledge of employment legislation, HR practices and trends and industry best-practices.

EDUCATION AND EXPERIENCE

• A bachelor’s degree in Human Resources, Business Administration or related field
• 10 years of broad and progressive experience as a human resources generalist, including 3 years of experience in a related people leadership role
• Deep experience in employee relations, talent acquisition and onboarding, policy development, and program administration in leave and disability management, day to day salary administration, job design and classification, employee recognition, and performance management.
• Knowledge of current Ontario-based employment legislation (e.g. Employment Standards Act, Human Rights Code). Knowledge of Quebec employment legislation is highly desirable
• Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation preferred

SKILLS AND ABILITIES

• A supportive and coaching leadership style with the ability to foster a positive, collaborative team environment
• Strong client orientation and commitment to creating a great employee experience 
• Collaborative approach and ability to build and nurture working relationships across the Association and at all levels of the organization 
• Able to coach team members and people leaders through complex and sensitive situations with objectivity and empathy
• Sound decision making and critical thinking skills in assessing risk and determining appropriate actions. Able to carry out management responsibilities fairly independently and with confidence.
• Discretion, confidentiality and the use of sound judgement
• System and process-oriented with intermediate to advanced computer skills and the ability to understand and leverage technology to realize process improvements
• Ability to positively influence change and provide leadership in adapting to changing business needs
• Flexible and adaptable with strong organizational and time management skills. Able to manage multiple program/project and operational priorities and tasks.
• Verbal and written communication skills, with the ability to express ideas and opinions clearly and effectively in English. French verbal and written communication skills is a strong asset
• Presentation and facilitation skills; comfortable with small and large audiences
• Adept at managing conflict and facilitating resolutions

POSTING DETAILS

• Job type: regular full-time opportunity
• Salary range: $129,500 - $150,600 – this role is classified as Level 11
• Skill assessment: selected candidates may be required to complete a skill assessment
• Location: Hybrid – Primary Remote Job. You can work from a home-based office the majority of time, with regular on-site presence at the CMPA office (up to 1-2 days per week). If you prefer to work in an office setting as your primary workspace, you can choose to work out of the CMPA’s office located in Ottawa, Ontario near the beautiful Dow’s Lake.
• Application deadline: February 26, 2023 at 5pm EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities, and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority , and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.