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Psychological Health and Wellbeing Manager

House of Friendship
waterloo region
$32.94 to $41.96
Closing date
Apr 29, 2023

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Health, Safety and Wellness, Organizational Effectiveness / Culture
Job Level
Employment Type
Full time
Designations Required/Preferred

** This is a hybrid role, with some remote work and some on-site work within an office setting, as well as working directly with teams in our program areas.

Due to the length of this contract, this position is eligible for all benefits normally afforded to permanent full-time employees, including paid sick and vacation time, personal days and eligibility for full-time benefits and pension. **

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

What you just read is true, but let’s get real for a moment. The last three years have been an incredibly challenging time. While our remarkable team members have given it their all, they have experienced unparalleled pressure through the pandemic. COVID protocols, system overload and a significant increase in needs of the population we serve have impacted our team’s overall health and well-being. Our team members are absolutely committed to supporting the people we serve, and we are committed to supporting our team members.  With a priority focus on our team’s wellness, we are committed to bringing our healthy workplace and well-being strategies back to the level of prominence they deserve.  These strategies address the direct link between employee well-being and their ability to effectively provide service, and to sustainably deliver on our mission. 

In this new (contract) position, the Psychological Health and Well-Being Manager will support the organization’s success by partnering with leaders and teams to advance the organization’s Psychological Health and Safety, Healthy Work Environment and Leadership Development strategies, promoting employee wellness and resiliency programming with the goal of improving overall psychological health and wellness for all House of Friendship team members. This role will be an important part of the Human Resources team that supports House of Friendship programs and team members across the region with a focus on culture, team member relations, volunteer engagement, health and safety, team member development and leadership.

We are looking for a highly motivated and capable leader who is passionate about employee psychological health and well-being, and who brings a broad scope of knowledge and experience in developing and implementing strategic action plans designed to improve the employee experience. 

This two-year contract position is dependant on grant funding that will be confirmed in late March 2023.

The outcomes of this contract include:

  1. Recalibrate the Healthy Work Environment Strategy, including developing a two-year action plan; Develop a train the trainer model for in-house capacity and sustainability of essential Psychological Health and Safety training (i.e. Mental Health First Aid, ASIST);  Plan, implement and evaluate Psychological Health and Safety initiatives, consistent with the National Standard for Psychological Health and Safety; Develop a leadership competency framework including leadership onboarding, orientation and training plans; Develop leadership training and assessment tools and resource external training sources.

Key Responsibilities:

  • Provide leadership and guidance to renew and advance the organization’s Healthy Work Environment Strategy and promote employee wellness and resiliency programming with the goal of improving overall psychological health and wellness for House of Friendship team members;
  • Advance our Psychological Health and Safety strategic vision of a “workplace where all team members walk with each other to support individual and collective psychological wellness and to prevent injury”;
  • Psychological health and well-being subject matter expert, responsible for managing, designing and communicating employee-focused psychological health, well-being and resilience programs and initiatives consistent with the principles of the National Standard for Psychological Health and Safety;
  • Develop a train the trainer model for in-house capacity and sustainability of essential Psychological Health and Safety training (i.e. Mental Health First Aid, ASIST);
  • Plan, implement, and evaluate Psychological Health and Safety initiatives, consistent with the National Standard for PH&S;
  • Develop leadership training and assessment tools and source external training;
  • Work in close collaboration with Human Resources and Justice, Equity, Diversity, and Inclusion directors and team members, ensuring consistency with House of Friendship people practices;
  • Collaborate with managers and staff to develop, plan, implement and evaluate healthy work environment programs and initiatives;
  • Renew the organization wellness and psychological health and safety teams, chairing meetings and providing support;
  • Develop and deliver or source educational opportunities related to employee psychological health and well-being (e.g., debrief, mental health awareness, stress management techniques);
  • Develop a leadership development strategy, including leadership competencies and accompanying training plans, to ensure that our leaders are well equipped to provide support and development for their teams;
  • Develop metrics to measure program effectiveness and report on outcomes;
  • Work closely with program managers and HR staff to identify trends that require health and well-being supports;
  • Conduct evidence-based research on best practices pertaining to employee psychological health and well-being;
  • Coach leaders and team members to help enable progress on healthy work environment strategy action plan items, including support for program implementation;
  • Main point of contact for Employee and Family Assistance Program contract and resources;
  • Develop effective internal communication tools to ensure staff engagement with healthy work environment strategy programs and initiatives;
  • Contribute to the Human Resources and organizational annual planning process for House of Friendship;
  • Attend management team meetings and actively participate as a team member;
  • Support and promote the mission of House of Friendship and positively represent the agency to our constituencies and the community;
  • Act as a change agent, contributing to continuous improvement and the successful implementation of change initiatives.

Critical Skills:

  • Commitment to understand and uphold the mission and values of House of Friendship is expected;
  • Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required;
  • Ability to work professionally as a team member with staff, participants and community members;
  • Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes;
  • Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner;
  • Experience or strong interest in working with diverse populations including people from various cultural background, income levels, and sensitivity to their needs;
  • Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace;
  • Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery;
  • Must be dependable, professional, flexible, a team player, and have a positive attitude;
  • Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges;
  • Excellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keeping;
  • Able to model effective problem-solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore possible solutions in an innovative and creative way;
  • Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives.


  • Knowledge and skill normally acquired through a university degree in a related field (e.g., health studies including workplace wellness and health promotion; occupational health and safety; nursing; nutrition; organizational psychology) plus progressively responsible experience developing and implementing employee health and well-being programs from inception/planning to implementation.
  • Experience creating and implementing short-and long-term strategic objectives; effectively lead resources, and cultivate strong collaborative relationships.
  • Experience developing/sourcing and implementing wellness related curriculum.
  • Experience with developing and/or delivering debrief programs an asset.

Job Specific Knowledge/Skills:

  • An authentic, bold and creative leader with a passion for and proven results in leading, coaching and developing psychologically healthy and safe workplaces;
  • Demonstrated ability to lead managers and staff, applying coaching, conflict resolution and negotiation skills;
  • Must have knowledge of the CSA Z1003 Standard for Psychological Health and Safety in the Workplace;
  • Excellent project management skills and ability to manage deadlines effectively;
  • Strong public speaking skills with a desire and ability to lead workshops or other learning opportunities;
  • Broad knowledge of current and evolving well-being approaches, global trends, issues, and leading practices in workplace health promotion and programs;
  • Strategic innovative thinking and decision-making skills, analytical and problem-solving skills, and a customer-focused mindset to develop simple, practical solutions;
  • Leadership, communication, human relations, and facilitation skills to motivate and develop staff;
  • Build trust and credibility across the organization and participate as an effective team member;
  • Ability to be a trusted resource to leaders and team members, who supports positive mental health and holistic well-being;
  • Business acumen and political acuity to understand and communicate business strategies, competitive challenges, and the financial impact of decisions;
  • Computer skills the ability to use MS Office (Word, Excel, PowerPoint, Outlook) and wellness platforms;
  • Excellent verbal and written communication skills, including presentation experience;
  • Able to work independently on multiple projects with changing priorities;
  • Ability to work collaboratively in cross-divisional, cross-departmental and multi-stakeholder teams.
  • Experience with developing policies, procedures and program development (i.e. wellness, healthy work environment etc.);
  • Comprehensive knowledge of applicable employment legislation including Employment Standards Act; Human Rights Code, Occupational Health and Safety Act; Accessibility for Ontarians with Disabilities Act, etc.;
  • Must be able to meet deadlines, handle multiple tasks with interruptions, and effectively adapt to changing priorities;
  • Must be detail oriented, analytical, problem solver and creative thinker;
  • Resourceful, self-motivated and organized.


  • We value our team members above all else and know that our mission can only succeed through your work We value the work that you do with fair pay and benefits:

We are a Living Wage employer as defined by the Ontario Living Wage Network We use a 3.5:1 ratio meaning that the highest paid team member is not paid more than 3.5 times than the lowest paid team member

Time off includes 4 weeks of vacation, 3 personal days and sick credits totaling approximately 12 days per year

Full time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD) and Health Care Spending Account

We believe strongly in supporting the mental health of our team members including providing access to the Employee and Family Assistance Program, $1,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration along with where others with similar experience are currently on the pay grid. 

Note: Due to the internal composition of our pay grids, many team members with lengthy experience are between the start and mid-point of the range and therefore most new team members will be placed similarly. 

Grade: 6
Min: $32.94
Mid: $37.45
Max: $41.96

Working Conditions: 

  • 37.5 hours per week, generally daytime, weekday hours
  • Hybrid work environment. Work may be performed in a home office for some of the weekly hours.
  • Very occasional evening and weekend hours to meet the needs of the programs
  • Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

COVID-19 Vaccination Policy:

To maintain the safety of staff and participants, House of Friendship has implemented a COVID-19 Vaccination Policy. All Staff hired after October 19, 2021 are required to provide proof of being Fully Vaccinated against COVID-19 as a pre-condition of their employment or placement offer. If an individual is unable to be vaccinated against COVID-19, they will be required to submit written proof verifying a medical reason or by submitting a request under the Ontario Human Rights Code and agree to regular Rapid Antigen Testing at least two times per week. When documentation has been received and approved, House of Friendship will provide accommodation up to the point of undue hardship in compliance with the OHRC and may follow up to receive further information and/or documentation as required. Failure to meet these requirements will result in the immediate revocation of an offer of employment. 

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