Employment Relations Manager Bilingual (English and French)

This is a hybrid role with a mix of remote and in-office working

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What You Will Do

The Employment Relations Manager Bilingual is responsible to provide first-level Human Resources support, education and consultation to employees and managers regarding employee relations issues, HR Policy interpretation and Leave of Absence (LOA) management.

How You’ll Make an Impact

• Respond via telephone/email to questions regarding employment, compensation, time away from work policies, employee issue resolution, and performance management.
•  Educate managers and employees on various HR tools and resources.
• Prepare and deliver training on various HR programs - partnering with appropriate parties where necessary. i.e., HR Essentials, LOA.
• Diagnose and resolve policy interpretation issues.  Recommend changes or revisions to existing policies, as needed.
• Investigate complaints and develop an action plan to manage the investigation after reviewing the facts of the case.  Working with the HR Business Partners, interviewing employees, identifying root causes and making recommendations.
• Coach managers and employees with difficult decisions and discussions, such as termination, employee issues, LOA and performance management.  Assist managers with writing corrective action documentation.
• Assess nature of incoming issues and respond or determine escalation route based upon level of complexity, urgency and/or severity.
• Ensure legislative compliance requirements and deadlines are met (i.e., accessibility)

What We’re Looking For

• A minimum of 5 years’ experience as an HR generalist with a comprehensive understanding of applicable legislation
• A bachelor’s degree, preferably in Human Resources
• CHRL designation is required

What You Will Bring

• Strong French and English verbal and written communication skills
• Ability to listen utilize tact/diplomacy as required depending on complexity and issues at hand
• Problem solving - address root cause instead of symptoms ability to manage and rank priorities for HR Solutions

Fidelity Benefits and Perks!

• Competitive total compensation package
• Company contributes into your RRSP, without a matching requirement from you
• Health benefits and coverage, 100% employer paid premiums, including up to $5000 for therapy
• Health Care Spending Account
• Health and Fitness Reimbursement
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer
• Access to over 11,000 training and development courses
• Tuition reimbursement
• Monetary awards for completing a required designation
• Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of 25 weeks

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top Family-Friendly Employers 2023 (7th consecutive year) 
• Canada's Top 100 Employers 2023 (7th consecutive year) 
• Greater Toronto's Top Employers 2023 (10th consecutive year) 
• Canada's Top Employers for Young People 2023 
• Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
• HRDC Best Places to Work 2022

Designations

• A Canadian Compassionate Company
• Great Place to Work (Dec 2022 - Nov 2023)
• Best Workplaces for Women 2023 by Great Place to Work