Labour Relations - London Health Sciences Centre
Reporting to the Manager of Employee & Labour Relations, the Workplace Investigations Specialist is responsible for investigating complex workplace complaints, from receipt to completion, received under various London Health Sciences Centre (LHSC) policies and legislation. Where appropriate, the Workplace Investigations Specialist will assist with mediating resolutions or arranging for the mediation of resolutions by a third party. The Workplace Investigations Specialist will support the development, implementation and evaluation of policies, protocols and practices related to investigations, will ensure that best practices with respect to workplace investigations and report writing are followed across the organization. They will facilitate all levels of training and education related to workplace investigations and the applicable policies and legislation.
How You'll Contribute:
An integral part of the LHSC Employee and Labour Relations Team, the Workplace Investigation Specialist's role will include:
- Monitoring the various policies and channels through which LHSC staff and affiliates file complaints; triaging these complaints for urgency, complexity, sensitivity and organizational risk; and ensuring these complaints are appropriately investigated through internal team, organizational or expert external resources;
- Leading the investigation of the more highly sensitive and complex complaints, including those involving physicians and leaders;
- Developing clear and comprehensive investigation reports in accordance with best practices and policy/legislative requirements, including proposing comprehensive recommendations and remedial actions based on findings;
- Independently managing assigned caseload, prioritizing cases based on urgency and organizational risk, bringing investigations to a close rapidly and definitively;
- Where appropriate, engaging in creative problem solving to address workplace conflicts through varying alternative dispute resolution techniques;
- Identifying trends and opportunities for proactive issue mitigation; producing strategic recommendations to the business to proactively address systemic issues and improve organizational practices with respect to the investigation of workplace complaints;
- Developing and delivering comprehensive training for Leaders and HR on workplace investigation policies and programs, as well as the policies and legislation that govern.
As the ideal candidate, you have:
- Successful completion of a Bachelor's Degree in Human Resources, Industrial Relations, Business, Paralegal or Social Sciences
- Successful completion of Human Resources Management Certificate is required if the completed degree is not HR related
- Certified Human Resources Leader (CHRL) designation (preferred)
- Minimum five (5) years of recent relevant experience
- Expert knowledge of workplace investigations processes and report writing
- Knowledge of human resource principles, procedures, practices and relevant legislation
- Ability to organize and prioritize competing demands
- Advanced critical thinking skills
- Advanced mediation skills
- Ability to engage stakeholders, facilitate crucial conversations and negotiate solutions to challenging issues
- Demonstrated knowledge of computer programs (PeopleSoft, Workbrain, Microsoft Office 365)
- Labour relations experience with ONA, OPSEU and UNIFOR is considered an asset
- Demonstrated practice and commitment to the principles of patient and family centered care
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis.
- Provide documentation of the Tuberculosis skin testing (two step) and COVID vaccine series.
- For more information visit https://www.lhsc.on.ca/careers/health-review-requirements
London Health Sciences Centre is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.
We are committed to providing a safe, healthy and inclusive work environment that inspires respect. London Health Sciences Centre is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and 2SLGBTQIA+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.
As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.