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Executive Director, People and Culture

Kids Help Phone
Toronto (City), Ontario
Closing date
Oct 25, 2023

View more

Labour / Employee / Industrial Relations, Organizational Effectiveness / Culture
Job Level
AVP, Director
Employment Type
Full time
Designations Required/Preferred

Organization: Kids Help Phone  


Title: Executive Director, People and Culture, Department of Culture and Transformation


Position: Full-time, Permanent, HYBRID (in office 3 days per week)


Reports to: SVP, Culture and Transformation, Chief Strategy Officer


Location: Toronto


Salary range: $125,000- $140,000


Hi there,


We’re so glad you found us.


It is an exciting time at Kids Help Phone. We are on a transformational journey, one that will reshape the landscape of youth mental health in Canada.


In March of this year, we launched Feel Out Loud, a historic, national movement anchored by a fundraising campaign with a goal of raising $300 million to reach young people in every corner of Canada by 2024 by expanding access to e-mental health services.


We’re adding to our innovative team who will help fuel this mission. If the thought of making a positive impact on the mental health of young people in Canada inspires you, this could be for you.  


First, here’s a bit about our story:


Kids Help Phone is Canada's only free, 24/7 service offering professional counselling, information, referrals, and texting support for young people in both English and French. We provide life-changing support to youth millions of times each year (over 4.1 million in 2022 alone).


We began in 1989 as a unique telephone counselling service, and for 34 years, we’ve evolved our response and innovated our offerings and technology to stay relevant to youth, recognizing the complexity of issues they face.


Today, Kids Help Phone has become more essential than ever before. So has our goal of transforming to meet the needs of young people in Canada. As a part of our strategic objective of maximizing access, we’re committed now more than ever to reaching more people in every corner of Canada.


Do you want to join our journey and make a meaningful impact?


Unlock your potential. Carve out a career as unique as yourself. Grow with us.


The Opportunity 


Reporting to the Senior Vice President, Culture and Transformation, the Executive Director, People and Culture (ED) is a strategic business partner and executive leader. The Executive Director is responsible for establishing and implementing the people and culture vision for KHP and creating the strategic human resources plan in alignment with the organization’s strategic direction. The ED has accountability and is a leader in supporting the organization’s culture and success through its people-oriented programs, initiatives and services. The ED will build and foster collaborative relationships with key stakeholders within KHP and externally.

Position Responsibilities

Working closely with the SVP, Culture and Transformation, as a member of Executive Leadership Team, the position will lead a strong and progressive People and Culture team offering the highest level of integrity in successfully developing, administering and implementing a full range of strategic and operational human resources functions, initiatives and projects. The Executive Director will ensure the People and Culture Division provides timely and responsive client service and professional expertise.

The Executive Director, People and Culture has broad responsibilities and supported by members of the People and Culture team oversee the following areas:

  • Human Resources and Health and Safety policy and procedure development and compliance pan-organization Employee and labour relations (including collective agreement negotiations) Strategic workforce planning Organizational design and effectiveness Employee and Volunteer recruitment and retention Performance management and discipline Job classification and determination Training and organizational development Compensation, benefits and pension programs and administration Data management and HRIS systems Risk management, reporting and compliance Attendance Management, disability claims management and accommodation in compliance with pan-Canadian provincial requirements



What You’ll Contribute:


  • Bringing your HR expertise to support programs and services which ensure our people are cared for and supported in the career journey with KHP through robust processes to support the administration of entitlements, clear career progression, and professional development, and a culture that supports both growth and accountability. Promoting a culture of inclusion, with a commitment to the equity, diversity, accessibility, and inclusion initiatives designed to foster an inclusive, supportive, and welcoming work environment for individuals with diverse backgrounds and identities.

What You’ll Need:


  • Minimum 10 years of progressive leadership experience in core functional HR portfolios as indicated above Demonstrated ability to inspire a client centred culture for the People and Culture team, and fostering unwavering confidence of your peers and our people; Poise and gravitas to be perceived as both approachable and knowledgeable in the field of HR Strong record of productive and constructive labour relations with unions Outstanding leadership skills to engage and inspire your team and continuously elevate them in their HR professional roles and their career journey Measurable success developing and implementing strategic plans and meeting objectives. Experience working as part of a large and complex pan Canadian organization considered an strong asset. Strategic planning, budgeting and financial management skills to oversee and forecast the People and Culture budget A university degree is required. Consideration will be given to an equivalent combination of education and experience. Holds a CHRL or CHRE designation in good standing This position may require travel within Canada. A valid driver’s license and passport is required.



Why Kids Help Phone?


  • Meaningful opportunities to make an impact Modern, collaborative space and an environment where you are valued and appreciated Employee Wellness programs Extensive medical, dental and optical coverage Work/life balance and flexibility We take great pride in our first-class team and culture. Open-door approach at all levels Rapidly growing organization with a focus on continuous innovation Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:




  • What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

Join us!  


Visit our careers page and apply now!


For more information about Kids Help Phone, please visit our website:


Accredited member, Imagine Canada Standards Program.  


 Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.


Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.


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